Receptionist

Glasgow Argyle Hotel, Signature Collection by Best Western

The Opportunity

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member.
As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities

Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiriesHandle guest requests and concerns promptly and efficiently, ensuring guest satisfactionAnswer phone calls and emails, take reservations, and manage guest informationAssist with administrative tasks such as billing, record-keeping, and report generationWork closely with other hotel departments to ensure a smooth operation and guest experienceBenefits

Our enviable employee discounts on bedroom rates across our best western hotel portfolio.Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal & money adviceCounseling sessionsHospital & death benefit plansCycle to work schemeWellbeing tips and support fitness videosRecipe ideasAdvice on keeping active and healthy livingWellbeing podcasts and tvBreathing exercises24/7 advice and support lineTeam reward & recognitionFree meals on dutyFree parkingIdeal Candidate

Previous experience in a customer-facing role, ideally in a hotel or hospitality environmentStrong communication and interpersonal skills, with a friendly and welcoming personalityAbility to multitask and work in a fast-paced environmentFamiliarity with computer systems and software, including reservation and property management systemsFlexible availability, including weekends and holidaysIf you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
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