Great opportunity to get your foot in the door with an exciting market leading pharmaceutical organisation.
12th September, 2024About DBG Health
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Our vision is to be the most trusted provider of affordable and quality healthcare products and services to deliver a better quality of life for Australians. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.
About the role:
A full-time reception role which is a high level of customer service, administrative support, and office coordination for the business. The Receptionist will be the first point of contact for all guests, meeting & greeting external visitors, answering calls, sorting mail, record keeping, data entry, and performing a variety of other office tasks, e.g., emailing, office housekeeping. Ensuring all administrative processes are completed with the highest level of care and accuracy. In addition, this role will have a focus on providing a confidential, professional, effective, and efficient service in all areas of scope.
Key Responsibilities First point of contact for DBG HealthWork effectively within the team on all aspects of the business and develop strong working relationships.Provide professional customer service to all internal and external customers, including the triage of phone calls to the office reception number, lodging customer complaints for QA, and providing back-up support to Customer Service lines as required.Receive, route, and announce incoming calls in a timely and professional manner.Retrieve and distribute night switch voice mail messages each morning.Coordination of meeting rooms and bookings for office resources.Liaise with mail pickup and delivery service provider, daily distribution of mail.Organise couriers, receive and dispatch as needed.Manage the kitchen facilities & stationery and support in monthly ordering.Assist with building management issues.Data entry, typing, filing.Adhere to the Health and Safety policy, procedures, and systems.Participate in undertaking and facilitating health and safety training.Other ad hoc duties as required.Identify hazards and incidents in the workplace and report them in accordance with policy to relevant persons and management.Skills & Experience: 1-2 years' experience in a reception or office administration role in a complex fast-paced workplace environment.Experience delivering outstanding administrative and project support and managing a high volume of tasks with competing priorities.Attention to detail.Well presented.High level of emotional intelligence and interpersonal skills with the ability to develop strong working relationships.Strong problem-solving and analytical skills.Proactive, professional, and customer-focused approach to all aspects of the role.Demonstrate initiative and a commitment to continuous improvement within a team environment.Excellent written and verbal communication skills.An understanding of and complete commitment to confidentiality.Excellent skills in Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Forms, etc.Benefits & perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.
Competitive salary packageExclusive discounts on our consumer health, wellness and beauty products.Free membership to 28 by Sam Wood, an online program designed to help Aussies get fit at home.12 weeks paid parental leave.We are a values-driven business fostering a supportive and friendly team culture.Enjoy the ability to work autonomously, empowering you to drive your own success.Opportunity to grow your career across all divisions within DBG Health.DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability, or neurodiversity.
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