Competitive salary including salary packagingWho are we?healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.Our broad range of primary health services, care management and in home and community support services can be tailored to an individual's needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.Why work with us?Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.When joining healthAbility's supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.healthAbility is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.Job DescriptionThe opportunity:We are looking for a Reception Team Leader to join our supportive and professional multidisciplinary teams in a Part Time capacity on a 12-month fixed term contract.Responsibilities include but are not limited to:Lead, supervise and support team members.Ensure the active participation of staff in processes that contribute to the development of the organisation.With the Team Leader Dental Reception Oral Health & Reception, manage the roster and provide leadership and management to staff that will contribute to the achievement of key strategic direction set out in the organisation strategic plan.Participate in recruitment, selection and orientation of staff to the team, with the Service Access Manager.Ensure staffing levels within a particular work area are adequate for the services being delivered and within the budget.Manage the team to ensure a consistent approach to customer service and work practice is maintained.Allocate and monitor all Reception administrative support tasks to ensure the provision of accurate and responsive services to all customers (internal and external).Provide a complete range of reception, clerical, administrative and cashier services across all programs within healthAbility.Promptly respond to all inquiries to ensure the provision of accurate information regarding healthAbility programs.Desired Skills and ExperienceDemonstrated experience in effective management of staff.Skills in self-management and setting priorities.Ability to achieve results within time constraints and conflicting priorities.High level of customer service.High level of communication and interpersonal skills, ability to establish relationships with customers and peers.Awareness of and willingness to respond to the needs of customers from socially, culturally, and/or linguistically diverse backgrounds without prejudice.Moderate level computer literacy.Knowledge of Microsoft applications, the internet and email applications.Please apply here by submitting a cover letter addressing the key selection criteria with your CV. Thank you for your time and interest and please note, only shortlisted applicants will be contacted directly.Any enquiries can be made to Rebecca Berry at ****** with healthAbility is conditional upon being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same.See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.
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