Full Time - Motel Front OfficeWelcome to The Mayfair Emerald - The Perfect Place for Family & Friends!Now under new family-run ownership, The Mayfair Emerald continues to grow and strives to create a positive and lasting impact on Emerald through great hospitality, delicious meals and a lively bar showing all your favourite sports!We are looking for a friendly, motivated and experienced Guest Service Agent to join our front office team.The successful applicant will have excellent customer service skills and complement our talented team by demonstrating a high standard of:Communication – Professional telephone, email and general interpersonal skills.IT Proficiency – Managing guest reservations, from enquiries through to check outs.Collaboration - Working with multiple departments, including housekeeping and maintenance.Clerical work and Money Management - Proficient in general administrative tasks and processing payments/working with invoices.OrganisationThis role is Full-Time, Permanent with 38 hours per week. This includes day and night shifts alongside weekend and public holidays, as we are open 7am-8.30pm across 7 days a week.What are we looking for?The right candidate will demonstrate the ability to work in a fast-paced environment with multiple stakeholders while working both independently and within the team.To be considered for this role, you will need to demonstrate experience in a similar role, preferably within the hotel/resort industry, alongside proven experience in a face-to-face customer service or hospitality position.Experience using RMS (Reservation Management System) and the Microsoft suite of products is advantageous.The successful applicant will also possess the following attributes:Positive attitudeProfessional personal presentation and grooming standardsPunctual and great attention to detailCommitment to delivering a high level of customer serviceEnglish standard must be excellent/fluent. Second language is advantageous.Please note, this job requires employees to:Stand, sit and walk, often for a long time.Move, lift, carry, push, pull and place objects weighing less than or equal to 10kg without assistance.Follow all company safety and security policies and procedures, reports accidents, injuries and unsafe work conditions to managementIf this sounds like you, please send your resume and cover letter to Kathy via ****** are looking forward to hearing from you!
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