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Quality Assurance Officer

Quality Assurance Officer
Company:

Mlcoa


Details of the offer

Job Description

We are seeking an experienced quality assurance officer or industry case manager who can think of nothing better than to work closely with colleagues, referring clients, and our world-class Specialist Medical Consultants whilst reviewing specialist medical reports to deliver evidenced-based, insightful and helpful medical opinions for the best possible health and work outcomes.
If you are team orientated, thrive in a friendly and supportive environment, and enjoy a highly professional culture that is completely dedicated to focusing on the best outcomes for all of our clients, we would love to hear from you!
Working from the mlcoa office.
What is The Role?
In a nutshell, the role of Quality Assurance Officer is all about reviewing specialist medical reports to support the process of delivering a clear, accurate, and timely opinion to all stakeholders. This is a unique and critical role in our business so informed and important health, work, and other life related decisions can be made.
As such, each day this role involves:
Reviewing specialist medical reports to deliver the highest quality and timely independent medical opinions to our clients
Working closely with colleagues, referring clients and specialist consultants to ensure accuracy and clarity is provided in reports for effective decision making
Ensuring all legislative and customer compliance requirements are met prior to a report being released
Troubleshooting and escalating where required inaccurate, deficient, or incomplete reports and discussing with referrers and consultants to resolve all issues that need to be addressed
Identifying and contributing to any report quality and process improvement to achieve constant and never-ending improvement for all of our key stakeholders
Working within a fast-paced commercial environment to deliver the highest standard of customer experience to our clients

Qualifications

Who are You?
To be successful in this role, you would need to have the following experience and qualities:
Minimum 5 years’ experience in an industry case management, injury management advisorwithin a personal injury and/or accident compensation setting or experience as a quality assurance officer within a medical context.
Experience relating to interpreting and utilising independent medical reports
An understanding of the worker’s compensation environment, insurance schemes, fitness for work frameworks, permanent impairment assessments and the medicolegal environment
Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
A natural orientation to customer service with a capacity to problem solve to deliver a quality outcome for all key stakeholders
A keen focus on being efficient, productive, and focused with the highest level of attention to detail
Superior verbal and written communication skills including negotiation and influencing skills
A resilient personality with a natural orientation towards solving challenges and working with others positively and respectfully

This is a fantastic opportunity for someone seeking to work within a highly professional, well respected National medical services group. mlcoa offers a supportive and healthy environment where client focus, team spirit and respect are key features.
If this sounds like the role for you, please email a Cover Letter and CV to: **********.

Additional Information

You are welcome here:
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.


Job Function:

Requirements

Quality Assurance Officer
Company:

Mlcoa


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