Quality Assurance and Innovation Coordinator Employment Services (Community Services & Development)
Full time
Join a dynamic Not for Profit Charity Ranked 8th (Australia and New Zealand) in the Australian Financial Review Most Innovative Companies – NFP, Government and Education sectors, of more than 1,000 candidates.
FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently >90% across all FSA Service Streams.
Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, expanding from 2-35 sites in SE/SW QLD, Northern and Southern NSW. Our Community Reach Social Impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to >156,000 OoS (2024).
FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected .
FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity . We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.
About the role
This role plays an integral part in ensuring FSA has in place all licensing, certification, systems, process, governance, and management frameworks to achieve its community, business, and strategic objectives while prioritising Disability and Employment Services (D&ES) objectives:
Coordinate quality assurance, internal audit and risk management of FSA's service streams under the direction of the Senior Leadership Group (SLG) and/or Executive Leadership Team (ELT); Maintain National Standards for Disability Services (NSDS), National Standards for Mental Health Services (NSMHS), ISO:27001 Right Fit For Risk (Data and Cyber Security), DSS and DEWR Quality Assurance Framework (QAF) / Quality Assurance Principles (QAP), Human Services Quality Framework (HSQF) and Overseas Development Assistance (ODA) Australian Council for International Development (ACFID) Membership, others as applicable; In accordance with the FSA Board Strategic Plan, assist to collectively deliver Key Performance Indicator (KPI) and Competency targets for FSA through its 360-Degree Quarterly Appraised, Community Support Framework (CSF). Essential Criteria – Qualifications, Skills, Experience and Value-Add
Lived Values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity; Graduate with successful attainment of a relevant University Degree, and willingness to participate in annual Continuing Professional Development (CPD) to 2030 and beyond; Min. (3) years' experience in Quality Management role/s; Ability to meet deadlines and plan workload efficiently to meet company and client expectations with excellent time management skills; Capacity to build, develop and nurture positive service provider partnerships and productive working relationships with internal and external stakeholders; Demonstrated a high-level, advanced proficiency with MS Excel, MS Project and the assessment of high transaction volumes to assist financial and risk analysis; Direct experience in a disability, employment, community service or equivalent operating environments including successful, cohesive and supportive engagement with operational teams; Evidence of supporting a multi-disciplined environment with high Standards of Care, Compliance, Quality Assurance, Audit and Risk Management; Outstanding internal and external communication and interpersonal skills to aid staff capacity development; Proven excellent prioritisation, time and project management with resilience and calmness when operating in a dynamic environment; Strong self-care and balance commitment, capacity to prioritise workflow in contracted hours. Proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions; Working with Children's Check and National Police Check (NPC) clearances. Benefits and perks
Remuneration negotiable based on qualifications, skills, experience and value-add; Professional, community-focused and person-centered team culture; Quarterly Community Support Framework (CSF) 360-degree appraisals; Annual Training Needs Analysis and Training, Learning and Development Plan; Continuing Professional Development (CPD) contribution; Charity Salary Packaging A$15,900 tax free; Access to your provider-choice Employee Assistance Program (EAP); Paid Annual Family Days at Easter, Christmas and 0.5 days following each careNews Quarterly All-Staff FSA Update. If you are authentically committed long-term to an exciting life and career opportunity to join our , please email your resume and cover letter addressing all selection criteria by 11:59pm Friday 06/12/24.
As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from diverse cultural backgrounds are encouraged to apply.
Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.
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