About The Job
At TimeEdit we believe in context not control; we will set you up for success and watch you soar.
Backed by leading SAAS investors from Scandinavia, our product is at the heart of every Higher Education institution solving conflict problems while improving student and staff's overall experience.
With over 20 years of experience in the domain, we are now on a growth journey. Having expanded out of Scandinavia to the UK and the APAC region, TimeEdit has a base of 200+ education institutions and is growing rapidly.
We are looking for a new Project Manager to join our amazing team in ANZ.
The mission Most will agree that universities and colleges are quintessential to a well-functioning society. However, with their inherent complexity in operations and immense size, they are among the most difficult organisations to run efficiently. TimeEdit is on a mission to solve this by delivering the most comprehensive suite of efficient resource management tools to the higher education sector globally. We are the fastest growing provider in the industry and are expanding rapidly with new implementations in the UK, Netherlands, Belgium, Australia, to name a few. More and more universities are discovering TimeEdit to solve their scheduling and resource management needs.
The challenge As the market is transitioning from legacy monoliths, excel spreadsheets and home-grown has-beens, the TimeEdit customer success team is pivotal in easing the digitisation process for our customers. This critical function is responsible for onboarding universities in the world of TimeEdit.
The role As a Project Manager within the TimeEdit customer success team, you will:
Simultaneously lead multiple implementation projects across the APAC region, working with colleagues from our different offices.
Spearhead, create and own the full project implementation plan per each customer.
Ensure high quality delivery of the project by staying in control of budget, scope, time, risks, changes, etc.
Own and manage customer relationships to showcase the value of TimeEdit and ensure customer happiness, engagement and retention.
Surface implementation and onboarding blockers and trends to improve overall set up and onboarding experience.
We urge you to apply if you… Have a minimum of 5 years experience leading and organising a team in an agile and fast moving environment, preferably as a Project Manager / Scrum Master / Product Manager.
Knowledge of, and technical acumen relevant to, the implementation of SaaS products and services.
Proven track record of managing multiple concurrent onboarding projects with varying complexity levels.
Have exceptional communication skills, highly organized, collaborative and detail-oriented.
Are empathetic, positive attitude with a desire to help our customers reach their goals.
Are driven, self-motivated, enthusiastic and with a "can do" attitude.
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