About the role
Reporting to the Head of Program Management and Service Management Office, this role focuses on analyzing and optimizing service delivery processes to enhance performance, aligning with organizational goals and client expectations.
Note: This is a 12-month fixed-term contract.
Conduct process impact analysis, resolve issues, design new processes, and support training and change management for the Oracle Redwood project.
Support the planning and execution of the Continuous Improvement Program, focusing on capability development and service expansion.
Ensure accurate documentation of service changes, process designs, and create training materials and communication strategies.
Oversee BPO agreement commercials, including billing, budget planning, and partner collaboration to align with TBS goals.
Maintain the Treasury Business Solutions (TBS) Service Catalogue and support the transition process for new services and scope expansions.
About you
You are a seasoned professional with experience in large, complex corporate or ASX-listed organizations.
You excel in managing complex relationships and thrive in dynamic environments.
You have a good understanding of lean methodology principles and continuous improvement frameworks and experience in transformation, with engagement and delivery.
Excellent process reengineering and process design capability.
Ability to understand the current situation, business requirements, current issues, and design a To Be process to address these challenges.
Ability to perform under pressure and manage ambiguity.
Strong written and verbal communication skills.
Expertise in managing third-party delivered services.
Experience in Oracle HCM and HR processes will be beneficial.
Six sigma Green or Black Belt certification will be beneficial but not essential.
What's in it for you
AFR Boss Best Places to Work Top 10 Manufacturing and Consumer 2023.
Access to the world's most admired wines through our employee product allowance.
Flexible/hybrid environment to empower you to be your best.
Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe.
Opportunity to build a career across multiple functions (we're really good at doing this!
).
Structured development programs to support your health, wellbeing, and career.
"TWEforME Day" – an additional day of leave each year, for you to do you.
Meeting-free Monday mornings (we all love this!
).
What's it like to work here?
We bring our whole selves, we're courageous and we deliver together – that's our DNA.
We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth.
We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude.
We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals.
If you're ready to help us be the world's most admired premium wine company, please apply now!
It takes all varietals!
Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability.
If you require any assistance to be included in our process, please contact ******, quoting the job title and reference number.
How to apply
We move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.
Please note that cover letters are not required (we really mean this!).
All applicants will receive an email to invite them to complete online assessments that will cover three areas: personality profile, cultural fit, and a cognitive assessment.
The assessments should take around 30 minutes in total and you will be able to download a report at the end of it.
We will then be in touch ASAP to update you on how your application is progressing.
We ask you to try to complete the assessments ASAP – ideally within 24 to 48 hours.
Note that we prefer to deal with you directly; we haven't briefed a recruitment agency on this role and won't be accepting CVs through any recruitment agency, so please apply directly.
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