Product And Technical Account Manager

About the RoleThe Walt Disney Company (France) is seeking a highly skilled Product and Technical Account Manager to join our team in Australia and New Zealand. As a key member of our organization, you will be responsible for providing technical and operational support and expertise to local partnership activity, and driving a market-localised product experience that enhances sustained subscriber and revenue growth, and customer engagement and satisfaction with Disney + in the ANZ market.
Key ResponsibilitiesTechnical Support and Expertise: Provide technical and operational support and expertise to local partnership activity, ensuring seamless integration and execution of product and technology activities.Market-Localised Product Experience: Drive a market-localised product experience that enhances sustained subscriber and revenue growth, and customer engagement and satisfaction with Disney + in the ANZ market.Collaboration and Communication: Collaborate with internal stakeholders and partners to understand requirements and identify solutions, and communicate effectively to ensure successful execution of new features, enhancements, and offerings.Product Documentation and SME: Assist with the localisation and review of product documentation, and act as a technical and product SME to support internal and external partner activities as required.RequirementsExperience: 3+ years in Technical Account Management or Product-related roles; experience in streaming and/or subscription products/media is not mandatory, but will be highly regarded.Delivering Value: Evidence of delivering value to products at scale, with clear customer and revenue growth outcomes.Skills: Excellent critical thinking, teamwork, communication, organizational and time management skills; good understanding of the SVOD and media landscape, market forces, and consumer behaviour.Tools and Systems: Proficient with relevant collaboration tools such as JIRA and Confluence, data analytics and visualisation tools such as Looker, and modelling tools such as Excel. Expertise in CRM systems such as Salesforce an advantage.About the CompanyThe Walt Disney Company (France) is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.