Job Expectations A fantastic opportunity at nbn as a Priority Customer Care Specialist , reporting to the Team Manager Priority Customer Management.
A bit about your role As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents.
This can include Tier 3 Service and Network faults 2/47 hours 365 days per year.
These incidents are of a time critical and potentially life threatening in nature, supporting the communities most vulnerable, with a 24 hour SLA.
This role will be an opportunity for you to support nbn initiatives that such as natural disasters evacuation and recovery sites.
The Priority Customer Management Team are required to work on a rotating roster operating across Monday to Sunday 8am – 9pm.
A bit about you The successful candidate will bring a background in case management, conflict resolution and customer service.
You are technology agnostic and can navigate your way through complex nbn systems.
Moreover, you are highly analytical, capable of thinking outside the box, and able to meet tight deadlines.
You have exceptional stakeholder management and influencing skill s which are crucial to the success of this role.
Life at nbn To be part of nbn is to be part of something bigger.
There's so much more from here.
Our pioneering spirit drives us forward every day.
Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere.
We've created Australia's network—a network made for more.
Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected.
We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
We champion equal opportunities for all employees.
If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via ******) and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you.
Please apply by following the links and sending in your resume only.
We do not require a cover letter or any selection criteria to be addressed.
To be eligible for this role, you must have full working rights in Australia.
Take your next steps with nbn Please note that the role will be a permanent position and applications for this role will close at midnight on Thursday 28th November 2024.
Worker Type Permanent Time Type Full time