The role:
Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
Provide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business.
Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent eHealth Queensland in communications with senior staff within the HHS as required.
Represent eHealth Queensland as a stakeholder, as required, on local HHS committees.
Assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit.
Assist the business through brokerage of non-enterprise services provided by third parties (suppliers, contracts).
Contribute to quality certification and assurance processes.
Manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.
Adhere to eHealth Queensland ICT Change management practices.
Is this opportunity for you?
The ideal applicant will be someone who can demonstrate the following:
Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.
About eHealth:
eHealth Queensland was established in response to the growing importance of information communication technology (ICT) as part of the delivery of quality, safe and efficient healthcare. eHealth Queensland is one of the largest ICT operations in the state. Our focus is delivering integrated digital technology strategy, solutions and services across the public health system in Queensland. eHealth Queensland is committed to advancing healthcare through digital innovation. In particular, we deliver:
Reliable access to Queensland Health's major information systems through a wide variety of digital devices including desktop computers, laptops, personal digital devices and telephony.
Leadership and guidance in identifying and implementing digital solutions to drive improvements in the safety, quality and efficiency of healthcare services.
Support for innovation, enabled by digital solutions through our digital health and business solution programs.
Leadership in the development and implementation of information management and digital strategies, policies and standards across Queensland Health.
Your application
Please provide your current CV or resume, including the names and contact details of two referees, and a covering letter (1 page) giving detail of your skills and experience relevant to the position.
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