This role partners with leaders and supervisors to tailor workforce strategies that address business needs, balance risk, and promote compliance, with a focus on workforce planning, employee relations, role design, recruitment, workforce analytics, safety, wellbeing, and business capability.
The role is instrumental in aligning the employee experience with shared values and culture across the National Injury Insurance Agency, Qld (NIISQ Agency), Motor Accident Insurance Commission (MAIC), and Nominal Defendant (ND), collectively known as the Motor Accident Insurance Schemes in Queensland (MAIS-Q).
The employing entity for this position is the NIISQ Agency.
Your role Provide expert advice, coaching, and support to business leaders and supervisors on workforce matters, collaborating with various teams to develop and implement solutions. Develop and implement briefs, correspondence, policies, presentations, training, tools, and content to address workforce challenges and build capabilities across teams. Manage sensitive or complex case matters (e.g., performance, conduct, complaints, grievances, discipline, claims, RTW, ill health retirement, reviews, or appeals), including timely communication with relevant parties and authorities. Lead or contribute to the delivery of workforce reports, measures, and insights for internal and external stakeholders, analyzing trends to inform decision-making. Deliver improvements to people and culture policies, governance, and practices, supporting reforms and developments in legislation and employment frameworks. Supervise , support, and mentor team members, maintaining effective work systems and embracing technology to organize tasks and records. About You To succeed, you will demonstrate a commitment to shared values and possess a broad skillset, including:
Highly developed HR expertise and knowledge of relevant legislation and policies, ideally with HR specialization. Proven ability to manage complex casework and projects with flexibility, judgment, and perseverance. Capability to deliver solutions in a fast-paced, evolving environment using collaborative and agile approaches. Promotion of behaviors that foster a healthy, safe, inclusive, and innovative workplace culture. Applicants are requested to apply online by clicking the 'APPLY ONLINE' button below. Please ensure any attached documents are in Microsoft Word or PDF format; zipped files are not accepted.
Occupational group: HR & Industrial Relations
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