Primary Care Mental Health Clinical Lead/Manager

This is an exciting opportunity for someone who is experienced within primary care mental health services, keen to support the management and development of a primary care mental health service and support the transformation of the community mental health agenda.

This is a crucial leadership role which involves working within GP practices and local primary care networks to deliver a high-quality service.

To be successful, you will need the ability to develop and maintain strong and supportive relationships with our primary care stakeholders and also within our own Mersey Care services to support the ongoing transformation work. You will have vast clinical experience and the ability to support clinicians within their Primary Care mental health role.

You would be joining an established and experienced team, whose roles are evolving. You will provide clinical leadership that is compassionate and supportive.

You will be well-organised, with strong communication skills.

You will provide management to a primary care mental health team who hold clinics within Primary Care networks, developing and delivering strong communications to support and maintain our relationships with our key stakeholders.

You will ensure the team is managed and supported effectively and compassionately and in line with trust policies. You will support the wider transformation within the trust.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce costs as we do so.

Flexible working requests will be considered for all roles.

CLINICAL/MANAGERIAL: To provide clinical advice, expertise, and leadership to all staff.

To ensure that the service user's care plan is developed to meet the assessed need of the individual and to monitor the care/plans developed for service users by staff to ensure that they are appropriate and of a high standard.

Liaise with family members, carers, and significant others regarding the assessment and treatment of service users.

To be the first point of contact for service users and carers that have concerns regarding their care and make every effort to resolve their concerns sensitively and promptly.

Monitor and work with the team to ensure that service user risk is managed appropriately and that risk management plans are of high quality.

To direct and supervise all staff to ensure delivery of a high standard of care to service users.

To take the lead in setting standards for care based on sound research findings and to ensure that the ward team maintains high standards.

To lead the systematic monitoring and evaluation of service users under the care of the ward team.

To use verbal and non-verbal communication skills gained through qualification and experience to impart sensitive information (e.g., diagnosis or symptoms) to service users and their families and to offer support to other staff to do this.

To ensure that team resources are managed appropriately to maximise care and efficient work patterns. This will include tasks such as management of attendance, annual leave, and the use of extra resources.

To use skills gained through qualification and experience to communicate with members of your team in the implementation of change and in the interest of good, cohesive team working.

To check understanding of information where there are often barriers to effective communications due to distress or psychiatric symptoms in service users or where there is resistance in staff. This may include situations where English is not the first language.

To liaise with other professionals offering services within the ward to ensure good communication and high standards of service user care.

To use skills gained through experience to give and receive information to other individuals regarding a service user's care in reviews and multi-disciplinary meetings. These individuals may be external to the Trust.

To have an in-depth knowledge of the Mental Health Act and to support staff involved in the application of the Mental Health Act, ensuring that they are aware of and fulfilling their duties. Ensure that service users are aware of their rights under the Mental Health Act and that they are exercised appropriately.

Liaise with other professionals providing a service to the team to ensure a high quality of service delivery.

To monitor the provision of a range of therapeutic activities for service users by appropriate guidance and supervision of the team.

To ensure that all relevant information regarding a service user's care and treatment is documented accurately and legibly into the healthcare record. Supervise and monitor the entries made by team members through performance management and audit.

Provide reports and statistical returns to a variety of Trust departments as requested.

To co-ordinate the provision of teaching sessions in order to pass on knowledge and skills.

To assist in the implementation of change or new systems within the area.

To use skills gained through qualification and experience to assess and monitor the physical/mental health of service users, seeking an opinion from other professionals where appropriate.

To use skills gained through training and experience to de-escalate situations where service users become physically or verbally aggressive.

To use skills gained through experience to deal with team members who become angry, hostile, or distressed.

To ensure that team members get appropriate support following violent incidents and to ensure any identified actions arising from such incidents are implemented.

Ensure that all incidents are documented as per trust policy and that any follow-up action is taken.

To lead service user reviews ensuring that the team has all the relevant information on which to base their clinical decisions.

To ensure that the team develops care plans that enable service users to reach and maintain their optimum level of health and independence.

To take responsibility for ensuring the safe administration of medication to service users where appropriate ensuring that the Nursing Midwifery Council regulations are followed.

PROFESSIONAL: To be responsible for maintaining your own professional registration.

To develop effective working relationships with other professionals outside of the Trust in order to enhance the delivery of care to service users.

To participate as a supervisor and supervisee in the services performance management framework. Work towards and help others work towards goals and objectives as agreed in personal development plans.

Take responsibility for maintaining and developing your knowledge and skills within your area of work.

To attend, as appropriate, courses and conferences and to feedback and share knowledge gained from attendance.

To be professionally accountable for your actions as a registered professional.

To act, at all times, in accordance with Trust policies and procedures, ensuring that all team members are adhering to policy and procedure.

To undertake mandatory training as stipulated by the Trust and ensure that all actions are in line with training. To monitor that all team members take up mandatory training annually.

To keep up to date with developments in clinical practice and make recommendations for change as appropriate.

To co-ordinate projects to look at specific clinical practices and ensure findings are implemented within the team.

To take an active role in the reporting of adverse incidents as per trust policy. Ensure that team members follow the policy and appropriately report all incidents.

To seek advice and further training, if appropriate, before carrying out any duty you are unsure of.

To organise the local induction of new staff.

ORGANISATIONAL: To adhere to the Trust's rights-based approach taking into account service user choice.

To assist in the recruitment of all staff.

To identify any problems or concerns that may affect/disrupt the provision of service.

To take responsibility for ensuring your own personal safety and that of the service user when using equipment.

To take reasonable care for the health and safety of yourself and any others that may be affected by your acts and omissions at work.

To ensure that you are familiar with the terms and conditions of your post.

To participate in on-call rotas as appropriate.

Please refer to the attached Job Description for a full list of duties and responsibilities.

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