Company Description Pullman Adelaide represents one of Accor Hotel's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Job Description The role: Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.Participate in training and development programs to enhance skills and capabilities.Promote Accor Loyalty programsRecognizes Loyalty members as Royalty!Promote and up-sell hotel facilities through strong product knowledge.Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.Maintain procedures in relation to credit and cash transactions and accounting documentation.Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.Guest services: Valet parking, assistance with luggage, booking activities Qualifications Requirements: Previous Guest Service Agent/Porter/Valet experience in a hospitality environment preferable but not essential.Excellent communication skills and a strong attention to detail.An understanding of the region, our competitors and suppliers is desirable.A passion for customer service along with a strong desire to achieve goals and targets.Flexibility with regards to shifts, ability to work rotating rosters including mornings, nights & weekend shifts.Computer literate. Opera Cloud PMS experience is an advantage, however not essentialImpeccable grooming and presentationExcellent phone manner and organisation skillsFull, clean and current Australian driver license with the confidence to drive both manual and auto vehicules is a must.Must hold working rights in Australia. Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities.Discounted car parkLaundered uniformOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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