Account & Relationship Management (Sales)
Full time
$90k - $120k OTE + Car + Phone + Expense Card
Owned and operated right here in WA, Pentanet is a high-performance Internet Service Provider (ISP) that delivers next-gen connectivity solutions across Perth metro and beyond. Known for our innovation, speed, reliability, and a customer-first approach, we're passionate about transforming the internet experience for our loyal customer community. At Pentanet, we also value a fun and inclusive team culture where everyone's ideas are welcome.
About the Role As a Commercial & Enterprise Account Manager at Pentanet, you'll join a collaborative, high-energy team dedicated to supporting a network of established channel partners and handling direct client leads. While you'll manage sales for NBN and Pentanet fixed-wireless services, your primary focus will be on higher-revenue solutions, including Pentanet Business Fibre, Custom Point-to-Point links, Co-location, and Cloud offerings. This role is ideal for a seasoned relationship manager with experience in Telecommunications, Cloud, or Managed Services.
What You'll Do Reporting directly to the Chief Commercial Officer, you'll be responsible for nurturing a portfolio of channel partners—helping them maintain their existing services while assisting them with new projects and growth opportunities. Additionally, you'll have the freedom and incentive to seek out direct leads and drive new business through a generous commission structure and a variety of direct and indirect marketing initiatives.
In this role, you will: Negotiate and close sales opportunities with new and existing clients, aligning with revenue and gross profit targets to drive business growth. Serve as the main point of contact for our channel partners, offering support, guidance, and insights on Pentanet's products and services to help maximise their potential. Work closely with partners to uncover new sales opportunities, identifying ways to enhance value within their client bases and maximise revenue generation. Represent Pentanet at industry networking events, fostering relationships with channel partners and clients to build long-term connections. Build a pipeline of self-generated leads through strategic business development, market research, and networking activities to support the company's growth targets. Collaborate with the marketing team to create impactful, commercially focused campaigns that drive high-value leads and high gross profit opportunities. Identify opportunities for upselling and cross-selling within the existing customer base, fostering lasting relationships and maximising revenue potential. Contribute to the ongoing development of Pentanet's Channel and Wholesaler program, driving continuous improvement and market relevance. Who you are: Relationship-Focused : You know how to build trust and create meaningful connections with clients, whether through strategic account management or by creating new business opportunities. Sales-Savvy : You have experience in consultative selling, with the ability to tailor solutions to meet the unique needs of each client. Hitting targets and driving growth comes naturally to you. A Problem Solver : You enjoy understanding complex client needs and working with technical teams to deliver customised solutions that meet those requirements. Industry Knowledgeable : You have experience (or a keen interest) in the telecommunications, internet services, or cloud solutions industry and stay up-to-date with trends and advancements. Driven by Growth : You're motivated by both achieving individual goals and contributing to the growth of the company. Finding new leads, following up with warm leads, and closing deals are where you shine. Organised and Detail-Oriented : You keep track of account activities, sales pipelines, and customer needs with ease, ensuring a smooth and seamless experience for clients. Collaborative : You know the importance of teamwork and can communicate effectively across different teams, from marketing to technical support, to ensure a high-quality customer journey. What we're looking for: Minimum of 2 years experience in a similar industry Account Relationship experience Working knowledge of the Perth & National channel partner network (tech/telecommunications) Experience working with cloud products and a knowledge of cloud GPU infrastructure Proven track record of consistently achieving goals and demonstrated sales success experience Ability to work independently, be self-motivated and goal orientated Strong solution-sales skills Exceptional presentation and communication skills Good time management, organisational and prioritisation skills Previous B2B, Sales or Account management role Prior experience in telecommunications, cloud, tech vendor or MSP industry Sound like you? Apply now to join our fast-paced, meme-loving PentaFam and drive our customer sales to the next level!
As a member of our commercial team, you'll enjoy a raft of awesome PentaPerks, including:
CBD office location 'PentaHouse' – our stunning customer-facing office in Perth CBD overlooking Central Park Vehicle, CBD parking, mobile phone and corporate expenses card Competitively discounted home internet (plus family and friends discounts) after probationary period. Discounted Medibank health insurance A free Priority subscription to our cloud gaming platform, GeForce NOW Powered by CloudGG Why join our team? Our path to success is forged by our exceptional 'PentaFam'. We're lucky to have a team of passionate specialists working hard to elevate Perth internet services. Our team is a vital pillar in our company ethos and a key part of what makes Pentanet unique.
Don't just take our word for it, though. Here's what our Sales Team Leader and 2023 Most Valuable Player (employee of the year) has to say: "Working at Pentanet for the past four years has been an incredibly rewarding experience. The team's support and our shared passion for innovation have made every day exciting and fulfilling. Being honoured as the 2023 MVP was a testament to our collective dedication and hard work. I'm grateful to be part of such an inspiring and dynamic environment."
How to Apply If you meet the criteria above, we're keen to see your application! Follow the prompts to apply, providing your CV along with a brief personalised cover note outlining the value you can bring to the Pentanet team. Video introductions will also be accepted.
Due to the overwhelming interest in the role, only shortlisted applicants will be contacted.
Pentanet supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply. To learn more about Pentanet and what we do, visit pentanet.com.au
APPLY NOW! No recruitment agencies please
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have in a client services / account management role? What's your expected annual base salary? Do you have experience working towards targets and KPIs? Do you have telco sales experience? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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