Pc Support Officer

Bring legacy to life. For the future of Queensland and the world #DAFcareers#PassionandpurposeAs PC Support Officer, You Will:Work as part of the Client Support team providing Level 2 technical support for personal computers, laptops, mobile devices, and associated peripheral equipment.Undertake Level 2 technical support on client sites (CBD or metro locations) or via remote-based technology assistance tools.Identify and resolve issues in constructive and positive ways and suggest technical or process improvements where applicable and feasible.Provide advice to clients and other team members about common issues and fixes or solutions.Review and action incoming job tickets to resolution, or where needed, move on workflow to Level 3 technical support teams or subject matter experts (SMEs) as required.Install, update, or remove software or hardware components according to defined processes.Maintain accurate documentation and job logs in the defined Service Desk system.Adhere to organisational and industry standards for information and physical asset security.Work flexibly, collaborate effectively, and share knowledge within the team and with other teams as part of a high-performing work environment.Liaise and work with third-party suppliers and equipment warranty providers.Assist with office relocations and desktop computer equipment decoupling/reconnections which may on occasions occur after hours or on weekends.Foster and role-model a work environment that values performance, improvement, innovation, and outcomes and knowledge sharing within the business unit.Demonstrate commitment to contemporary standards of ethical practice, workplace safety, equity, and diversity.Applications will remain current for 12 months.Job Ad Reference: QLD/591350/24Closing Date: Monday, 30 September 2024Occupational group: IT & Telecommunications
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