Payment Solutions Specialist
Location: Lismore, NSW, Australia
Time Type: Full time
Posted on: Posted Yesterday
Primary Details Permanent, Full-Time Opportunity Hybrid role, Happy to Talk Flexible Working The opportunity Brand new opportunity to join a dynamic team as a Payments Solution Specialist, supporting Elders Insurance. We're seeking a dedicated professional to oversee credit control and instalment billing operations. As a Payment Solutions Specialist, you'll play a key part in achieving business targets and strategic objectives. Reporting to the Payment Solutions Operations Manager, you'll be an integral part of our AUSPAC Finance division.
Your new role Key responsibilities of the Payment Solutions Specialist will include:
Collaborating with various stakeholders, including Underwriters, Relationship Managers, Portfolio Managers, Partners, Agents, and our overseas Global Shared Services Centre. Ensuring timely collection of premiums as per credit terms. Communicating with agents and facilitating referrals to external debt collectors when necessary. Overseeing tasks and providing assistance to offshore teams. Handling phone inquiries, addressing customer calls, and processing payments over the phone. Coordinating with liquidators as needed. About you To be successful as a Payment Solutions Specialist you will have recent experience in a Collections or Credit Control role and will be looking for an opportunity to grow and develop your career. You will also have:
Demonstrated stakeholder engagement skills with both internal and external parties. Prior experience working with brokers or partners will be an advantage. Exposure to the insurance industry or a financial services background will be an advantage. Strong customer service and communication skills, both written and verbal. A keen interest in numbers, spreadsheets, and payment solutions. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
Our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.
Benefits 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance. Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 18 weeks' gender-equal flexible leave for all new parents, including paid super. The ability to maximize retirement savings through voluntary super contributions and company matching. Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums. Additional leave and support through QBE's Family Domestic Violence First Responder Network. Discounts on insurance products, car hire, hotels, goods and services. Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.
QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
Application Close Date: 29/09/2024 11:59 PM
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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