At Teamified , we're empowering global teams with innovation, enthusiasm, and a dash of fun! Our mission is to make hiring and managing global teams as smooth and enjoyable as possible. We're not just a tech company; we're a community dedicated to transforming the world of work. By combining people, technology, and AI, we offer effortless recruitment, seamless onboarding, precise payroll, insightful performance tracking, and effective rewards and recognition. We handle the details so you can focus on what really matters—growing your business.
Our teams are a part of a dynamic, collaborative environment where everyone's ideas make a real impact. We offer exciting career opportunities across various departments, and we're always looking for talented individuals who share our passion for innovation and growth.
Job Description: The Payment Gateway Operations Analyst will be responsible for overseeing the operations of the EonX Payment Gateway. The Analyst will monitor system and transaction performance, conduct investigations into failed or problematic transactions and ensure timely understanding and resolution of issues. The analyst will also assist with configuration and testing of Payment Gateway functionality to meet client and internal requirements. This role requires experience in payment gateways or banking systems, including payment methods such as credit card schemes (e.g., Visa, Mastercard), bank account payment rails (e.g., BECS (Australia), ACH (USA), ACSS (Canada)) and eWallets, with a significant focus on the technical aspects of payments.
Key Responsibilities: Payment Gateway Operations: Monitor and manage payment gateway transactions to identify and address failures, performing system analysis to identify underlying issues. Investigate the root causes of payment failures and implement corrective actions. Conduct detailed investigations into payment issues, discrepancies, and disputes. Work with internal and external stakeholders to resolve payment issues promptly. Ensure accurate and timely resolution of payment-related queries and complaints. Technical Expertise: Leverage expertise in card schemes, bank payments, and real-time payments to enhance payment processes. Collaborate with operational, product and development teams to continuously improve payments solutions. Stay updated with the latest developments and trends in payment technologies and methodologies. Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies related to payment operations. Identify and mitigate risks associated with payment processing and operations. Process/System Improvement: Analyze existing payment processes and system efficiencies, identifying opportunities for improvement and automation. Develop and implement best practices and standard operating procedures for payment operations. Configuration and Verification: Assist in the configuration and verification of payment gateway functionality, supporting the product and delivery team in configuration and verification. Testing Support: Provide testing support for the Payment Gateway team when implementing new or improved payment solutions. Qualifications: Bachelor's degree in Finance, Business Administration, Information Technology, or a related field. Proven experience in payment gateway operations, preferably within the banking or financial technology industry. In-depth knowledge of card schemes, banking schemes (e.g. BECS, ACH, ACSS), eWallets, and real-time payments. Strong technical acumen with the ability to understand and work with payment technologies. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to collaborate effectively with various stakeholders. Preferred Skills: Experience with payment processing/banking platforms and systems. Familiarity with regulatory requirements and compliance standards in the payment industry. Ability to manage multiple tasks and priorities in a fast-paced environment. If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity as a Payment Gateway Operations Analyst. Apply now!
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