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Overnight Guest Services Officer – Front OfficePark Hyatt Melbourne
Location: AU - VI - Melbourne
Position: Front Office
Type: Hourly/Entry Level Employee
Employment: Full-time
Classification: Local
SummaryCare Connects Us At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
About Park Hyatt Melbourne:Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits of working with us: Leading global hotel brand with career advancement opportunitiesComplimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.Complimentary duty meals whilst on shiftDiscounted food & beverage and park club health & day spa treatmentsDiscounted onsite car parkingEmployee assistance program – benefit from free, immediate and confidential support for any work, health or life concernGenerous paid time off and holiday policies including paid parental leave and wellbeing leave10% discount with NIB Health insuranceAbout the role:As the Overnight Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation and check-in of arriving guests, receiving payments, posting transactions and check-out of departing guests.
Working in a team of 4, you will be supporting the Overnight Assistant Manager and Front Office Manager to manage the overnight operations of the hotel in order to achieve our purpose.
ResponsibilitiesHandle all arrival and departure recordsPerform cashiering duties as required concerning foreign currency exchange, payments, charges and checking outHandle guest enquiries and requests and have a thorough knowledge of Melbourne and its surrounding areasAssist in maintaining a high level of security for guests, staff and hotel property and be fully conversant with all emergency procedures.Ensure that all public and back-of-house areas are maintained to the specified levels of cleanliness, maintenance and presentation and instigate appropriate action when necessaryQualificationsPrevious work experience in a similar fast-paced hotel operations or reservations environmentExceptional interpersonal, communication and time management skills with a strong ability to multi-taskSuperior customer service skills along with excellent service resolution skillsThe capability of working both autonomously and as part of a teamThe ability to create a positive first impression with an understanding of the importance of 5 star grooming standardsThe flexibility to work on a rotating 24/7 roster, including public holidaysJoin us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.
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