Operations Support Officer

Job Category: Banking and Financial ServicesThe opportunityWe're looking for a detail-oriented operations rock star. You will be taking charge of all facets of lending operations support.You will enjoy variety in a role that allows you to demonstrate a strong customer service ethic, provide great attention to detail, while being able to learn and thrive in a dynamic team environment.You'll work closely with our lending specialists and report to the Operations Support Team Leader.Job DescriptionWhat your day will look likeProvide excellent customer service to both internal and external stakeholdersManage the daily payments processManage regular customer reminders and alertsAnswer inbound calls, respond to questions, and help educate customers about consumer lendingPrompt actioning of customer requests regarding their MoneyPlace loanLiaise with 3rd party vendors to ensure customer accounts are actioned accordinglySupport the broader business in initiatives to improve business performance, efficiencies, and customer satisfactionLove helping customers and team membersOperate with high energy and positivityExhibit excellent communication skills, both verbal and writtenDemonstrate great attention to detail and check data quickly and accuratelyBe a fantastic team player, with a can-do attitude, thriving in a dynamic, energetic environmentDesired Skills and ExperienceExperienceBuilt a track record of providing quality customer service with a solid phone mannerComfortable working in a paperless office environmentExtremely strong computer skills, including proficiency in ExcelExposure to consumer lending and credit assessments is an advantageWe're a rapidly growing company that values diversity and creating a dynamic culture to work inWe offer a competitive package including a mix of base salary and bonusesWe provide a fantastic formal and on-the-job learning environment to help you build capabilities to excel in this role, as well as your ongoing professional developmentYou'll be challenged and have the chance to thrive as part of a supportive and collaborative team. If that sounds like the type of opportunity you're ready for, then we look forward to hearing from you.MoneyPlace is a part of the Liberty Group and is an Equal Opportunity Employer, making employment decisions without regard to race, colour, religion, sex, national origin, age, disability, or any other protected class.If this sounds like something you want to be part of, please send your CV through.
#J-18808-Ljbffr