Operations Support Engineer Dynamics Platform

Operations Support Engineer Dynamics Platform
Great Southern Bank is seeking a new Operations Support Engineer Dynamics Platform to join the team on a permanent full-time basis. This is an exciting, newly created position within Great Southern Bank, giving you the opportunity to make a difference within our organisation! As the Operations Support Engineer, you will have in-depth knowledge of Microsoft Dynamics 365, with a focus on Customer Service & Sales modules.
This position is open to candidates in both Sydney and Brisbane, offering you the flexibility to work from home two days per week.
Your Responsibilities:

Work collaboratively with the delivery team and other IT functions involved in supporting the MS Dynamics CRM Platform
Conduct upgrades, patching and any maintenance tasks ensuring key SLAs are met
Work with third party vendors and internal stakeholders to ensure all upstream and downstream impacts are accounted for
Optimization and performance tuning of the platform implementations wherever required
Managing code migration across environments to ensure continued and synchronized functionality
Conducting environment refreshes to ensure data is aligned across environments
Monitoring databases in the production environment and generate various performance metrics
Strong working knowledge of monitoring tools and ensuring good coverage of monitoring and alerting processes for critical failure points
Ensure pen test results are factored in platform backlog and remediations are planned in time to meet GSB audit requirements
Logging and processing production incidents
Troubleshooting simple incidents and ability to implement simple configuration changes in the platform

About you:

At least 6 years professional experience within Information Technology ideally in the financial services industry, ideally across businesses or divisions
Tertiary qualification in Information Technology, Computer Science and/or certifications in MS Dynamics 365
Experience with platform operations support in Dynamics 365 CE Power Platform, Power Apps, Customer Voice, Power Automate, Model Driven Apps, Microsoft Dataverse (CDS), and Power App portals
Proficiency in ITIL frameworks with strong working knowledge of Service Now change management processes
Strong expertise in Microsoft's .NET Framework (C#), Visual Studio, HTML, CSS, JQuery, SSRS Reporting, Power BI, FetchXML, and Web API
Experience with Azure DevOps and CI/CD processes
Exposure to hosting applications within the Azure environment and knowledge of Microsoft Azure cloud technologies
Strong experience with Agile, Continuous Delivery, CI/CD Pipelines, QA methods and tooling
Experience with APIs, microservices and microservice architecture


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