Operations Manager - North Region
Cairns, Mackay, Townsville
We are looking for a dynamic all-round Operations Manager with strong leadership skills including about 5 years management experience. There will be travel required between all 3 locations - Cairns, Mackay, and Townsville, but the successful candidate can be based in any of the 3 locations.
The Operations Manager is responsible for ensuring the delivery of excellent practice and the efficient management of delegated programs, specifically non-family based residential care services. This role operates highly autonomously and is expected to be the key decision maker for their area/programs and must ensure strong relationships with all senior stakeholders, presenting as a proactive and positive ambassador for the organisation.
Key Responsibilities: Proactively lead and motivate staff to continuously improve their performance and development, service delivery, operational efficiencies, and partnerships.Manage all aspects of service delivery within the area to the Human Services Quality Framework (HSQF) Standards.Maintain adherence to all requirements and objectives listed in service agreements and contracts.Work with Finance to set, implement, and review budgets, ensuring that all programs' budgets are adhered to, and best value principles of expenditure are maintained.Work with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectively.Initiate and develop strong purposeful collaborative partnerships with key stakeholders including (but not limited to); government departments, local elected members, NGOs, and the private sector.Actively innovate, improve practice methodology, internal processes, and systems of undertaking business within the organisation.Assist in strategic planning and identifying growth opportunities (including grants and tenders) and assist in their implementation.Ensure the timely and accurate completion of administrative duties such as progress reports, finance documentation, and business case submissions in line with legislative, procedural, and contractual requirements.Maintain a strong knowledge of and adhere to organisations' practice frameworks, values, policies, procedures, and relevant legislation.Take part in the on-call duty roster and complete other duties as directed.About YOU: You will need to have:
A tertiary qualification - ideally a Bachelor in Human ServicesExperience within Child protectionStrong leadership skills including at least 5 years management experienceResilient approach to problem solvingConfidence in your own strengths and skillsetSolid understanding of the out of home care sectorStrong ability to have those tough work-related conversationsExperience with change managementWe look forward to receiving your application.
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