City Venue Management (CVM) operates safe, high-quality aquatic, leisure, and sporting facilities across Southeast Queensland. With 37 venues, each serves as a vital community hub that promotes healthy and active lifestyles.We own and operate several brands tailored to delight and engage the local communities including City Aquatics, City Health Clubs, and Rackley Swimming. As an industry leader in Aquatic & Sporting Facility Management, CVM understands the complexities of our environment.What are we looking for?Here at City Aquatics, we are committed to providing delighting and engaging experiences to our customers through exceptional aquatic experiences and top-notch service at our venues. To support this, we are looking for an Operations Manager to help lead and motivate our teams toward operational success at Colmslie, Jindalee & Runcorn Aquatic Centre.As an Operations Manager, you will play a key role in supporting the facility's operations. You will assist in overseeing safety, service, standards, and day-to-day operations, ensuring a welcoming and productive environment for team members and customers alike. You'll help foster a positive workplace where staff enjoy contributing to the success of the venue and the wider business.Your responsibilities will include:Operational Support: Oversee safety, service standards, and daily operations to ensure a welcoming and productive environment for both team members and patrons.Product Support: Support all product lines, including Learn to Swim, squads, health clubs, café, retail, and additional revenue streams, contributing to the overall success of the venue.Team Oversight: Manage either the Lifeguard or Customer Service team, focusing on their performance and development while fostering a positive and engaging work environment.Collaboration: Report directly to the Facility Manager and work closely with the wider Head of Department (HOD) team, including the Swim School Manager and Head Coach, to drive the venue's success.All About You:What does it take to join City Aquatics as an Operations Manager?Operational Experience: Solid experience in a customer-facing role, with confidence in managing various tasks, including commercial responsibilities.Approachable Demeanor: Known for being friendly, calm, and approachable, with the ability to respond quickly and effectively to challenges.Attention to Detail: A keen eye for detail, ensuring nothing goes unnoticed.Safety Focus: A strong commitment to safety, driving high standards to maintain a secure environment for staff and patrons.Leadership Skills: Proven experience managing teams, assisting with recruitment, payroll, and daily operations.Development Champion: A commitment to training and development, actively supporting your team's growth.Effective Communication: Excellent communication skills, with a willingness to support both staff and members.Team Player: Enjoy working collaboratively, aiming high, and constantly seeking ways to improve and develop skills.Positive Attitude: Leading by example, having fun while working, and striving to do the right thing.Essential Qualifications (or willing to obtain)Current Blue Card (Working with children check) or ability to obtain one prior to commencing employmentCurrent CPR (must be obtained within 4 weeks of starting)Current Pool Lifeguard (must be obtained within 4 weeks of starting)Our Culture:CVM people are essential to our success. We need a talented, motivated and resilient workforce to be able to deliver against our strategy. We aim to create a work environment where employees feel valued, respected, empowered and inspired.If you share our company truths of fun, energy, collaboration, simplicity, maturity, a desire for new knowledge and are motivated to make a difference then we'd love to hear from you. We can offer you a collaborative and learning environment, where you will be supported with development opportunities. We encourage all of our employees to Be You, Feel Good and Keep Growing.What are the perks?Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.We do meaningful work every day - we move fast and focus on what matters.We are empowered to make decisions - we don't let processes and approval hierarchies get in the way; we trust our team to use their judgement.Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.Our City Perks program offers a range of generous discounts.We have fun - we celebrate our successes & don't take ourselves too seriously!!Statement of Commitment to Child SafetyAt City Venue Management (CVM), we're focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures.Where to from here:We are an inclusive employer of choice and passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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