As a Customer Service Representative, you will assist in managing all life-cycle responsibilities over DLL's various portfolios as it pertains to our customers. This customer-base can be summarized into three target groups; internal DLL departments, external vendor partners and end-users. The outcomes, services and SLA's change dependent upon the target group, but the ultimate goal remains the same; the delivery of excellent customer experiences which promotes frequent repeat business and protects the companies best interests. This position is critical to building strong client rapport and ensuring continued profitability of the business through organic growth and referral opportunities by setting and maintaining high service standards for DLL, creating positive client experiences, and fostering a culture of teamwork and collaboration. This role reports to the Team Leader – Client Services.
Day to dayEnsures that the clients' (internal and external) needs, and service expectations are met in a timely and responsive manner.Process requests and tasks on the service desk and resolves issues in a timely and accurate manner.Security registrations – maintenance of data integrity regarding DLL's security registrations (PPSR). This includes creation, amendments, cancellation & variation of DLL's security interests.Maintenance of customer data on our InfoLease systems.Undertaking inbound calls – queries and requests (potential)Manage original contractual documents archives.Manage and correct daily/weekly/monthly exception and error reports.Apply agreed business procedures to ensure compliance with company policy.Maintain constant communication with the Team Leader to enable effective management of workflow and service agreements.Identify and resolve problems before they impact on DLL, lessor partners and/or customers.Support vendor partners through provision of accurate reports and customer data.Undertake other operational tasks as directed by the Team Leader.Your profileWorking rights in Australia.2-3 years of relevant work experience.Shows concern and is genuine in all client interactions.Experience in banking/vendor finance/leasing in Client Services areas preferred.Understanding of documentation, lease products, credit risks and compliance policies.Good time management with ability to manage conflicting demands and meet deadlines.Strong attention to detail.Intermediate to advanced skills on Microsoft suite and collaboration tools.Ability to work within a team and autonomously.Tertiary qualification.Effective interpersonal skills.Ability to effectively share knowledge.Good to knowThe selection process may involve an assessment.Applications via email will not be reviewed. Please apply online via our career website.DLL's referral program applies.DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
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