Operations Analyst, AFX - BPO- Business OpsJob ID: 2834110 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.Key job responsibilitiesProcess and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.Occasionally act as escalation point for Reservation Product requests and issues.Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.Vocally self-critical to allow for self-correction of errors.Communicate effectively across all related channels to ensure transparency of process.Occasionally retrieve and evaluate data using Excel and other data management/BI systems.BASIC QUALIFICATIONSBachelor's Degree with 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, Compliance).Experience working a queue of requests and meeting SLAs and experience navigating a knowledge base and following Standard Operating Procedures (SOP).Proficient in Excel (e.g. Pivot Tables, VLookups).PREFERRED QUALIFICATIONSFunctional experience using quantitative, analytical, and organizational skills.Existing knowledge of AWS Reservation Products and tooling.Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations.Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.Posted: October 18, 2024 (Updated about 12 hours ago)
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