Job Description - Operations Administration Officer (240001F7)About the roleWe are looking for a detail-oriented Operations Administration Officer to join our Banking Operations team. In this role, you will ensure the smooth execution of day-to-day operations, managing deposit and payment streams, account maintenance, card scheme administration, and physical storage. You will work closely with our team to maintain high standards, adhering to policies, procedures, and service level agreements. Your key responsibilities will include:Undertaking day-to-day customer-impacting processing for membership administration.Handling processing related enquiries and follow up issues through to completion.Analysing and recommending course of action for member disputes.Investigating issues relating to payment processing and escalate to IT/Vendors as appropriate.Reconciling various General Ledger accounts and investigate unbalanced accounts to resolution.About youWe are seeking someone who is an astute communicator – both written and verbally, as you will be a go-to within the operational bank team. You will ideally be familiar with large organisations and can work efficiently within a changing environment. Ideally, you will have:Proficiency in the Microsoft Office Suite.Experience in financial services, in a processing environment.Demonstrated ability to read, analyse and communicate written and verbal information.Dedicated work ethic, with exceptional attention to detail and strong accuracy in data entry skills, while thriving in a fast-paced, structured environment.Why join RACQ?It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.What we offer you:Financial benefits and discounts on a range of banking, assistance and insurance products.Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).Invest in your development with in-house development programs and access to an extensive digital learning platform.Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.RACQ is a 'Circle Back Initiative' employer – we commit to respond to every applicant.#J-18808-Ljbffr