BruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Victoria / BCWork Schedule - Fixed ScheduleRemote JobIndustry - OtherJob Description
This is a remote position.Schedule:
Full-time, 40 hours per week (8:30 AM to 4:30 PM) (11:30 PM to 7:30 AM PHT)
Mon - Fri
Client Timezone:
BC-Pacific TimeClient Overview:
Join a thriving exterior cleaning company that's making properties shine across a vast service area.
This growing business specializes in window cleaning, gutter maintenance, and power washing services for residential and commercial clients.
With a commitment to quality and customer satisfaction, they're seeking a dynamic individual to streamline operations and enhance their service delivery.Job Description:
As the Office Manager, you'll be the linchpin of daily operations, orchestrating a seamless flow of communication between clients and our cleaning teams.
You'll handle everything from incoming inquiries to job scheduling, ensuring our services are delivered efficiently across our extensive service region.
This role offers a unique blend of customer service, administrative expertise, and operational management.
You'll have the opportunity to directly impact the company's growth by optimizing processes and enhancing customer experiences.
If you're looking for a position where your organizational skills and multitasking abilities can truly shine, this role provides the perfect platform.Responsibilities:
Manage all incoming communications, answering calls from 8:30 AM to 4:30 PM Pacific TimePromptly respond to emails and website lead submissions, converting inquiries into scheduled appointmentsCoordinate and schedule job quotes and cleaning assignments across a large geographical areaOptimize team schedules to maximize efficiency and customer satisfactionHandle general office management duties, including administrative tasks and team event coordinationEngage with customers on social media platforms, managing comments and inquiriesConduct research projects to support business growth and improvement initiativesAssist with various ad hoc tasks to support overall company operationsRequirements:
Fluent English communication skills, with exceptional phone and email etiquetteStrong organizational abilities and attention to detailProficiency in office software and communication toolsCustomer-centric mindset with a talent for building positive relationshipsAbility to work independently and juggle multiple priorities in a fast-paced environmentAdaptability and willingness to take on diverse tasks as neededUnderstanding of or willingness to learn about exterior cleaning services and local geographyProblem-solving skills to handle scheduling complexities and customer inquiries effectively
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