BruntWork | Full time: 35 paid hours per week or more
Work Timezone - Must be a City eg London Victoria / BC
Work Schedule - Fixed Schedule
Remote Job
Industry - Other
Job Description This is a remote position.
Schedule:
Full-time, 40 hours per week (8:30 AM to 4:30 PM) (11:30 PM to 7:30 AM PHT)
Mon - Fri
Client Timezone: BC-Pacific Time
Client Overview:
Join a thriving exterior cleaning company that's making properties shine across a vast service area. This growing business specializes in window cleaning, gutter maintenance, and power washing services for residential and commercial clients. With a commitment to quality and customer satisfaction, they're seeking a dynamic individual to streamline operations and enhance their service delivery.
Job Description:
As the Office Manager, you'll be the linchpin of daily operations, orchestrating a seamless flow of communication between clients and our cleaning teams. You'll handle everything from incoming inquiries to job scheduling, ensuring our services are delivered efficiently across our extensive service region. This role offers a unique blend of customer service, administrative expertise, and operational management. You'll have the opportunity to directly impact the company's growth by optimizing processes and enhancing customer experiences. If you're looking for a position where your organizational skills and multitasking abilities can truly shine, this role provides the perfect platform.
Responsibilities:
Manage all incoming communications, answering calls from 8:30 AM to 4:30 PM Pacific Time
Promptly respond to emails and website lead submissions, converting inquiries into scheduled appointments
Coordinate and schedule job quotes and cleaning assignments across a large geographical area
Optimize team schedules to maximize efficiency and customer satisfaction
Handle general office management duties, including administrative tasks and team event coordination
Engage with customers on social media platforms, managing comments and inquiries
Conduct research projects to support business growth and improvement initiatives
Assist with various ad hoc tasks to support overall company operations
Requirements:
Fluent English communication skills, with exceptional phone and email etiquette
Strong organizational abilities and attention to detail
Proficiency in office software and communication tools
Customer-centric mindset with a talent for building positive relationships
Ability to work independently and juggle multiple priorities in a fast-paced environment
Adaptability and willingness to take on diverse tasks as needed
Understanding of or willingness to learn about exterior cleaning services and local geography
Problem-solving skills to handle scheduling complexities and customer inquiries effectively
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