Non-College Work Study I, User Support Services

Job Description - Non-College Work Study I, User Support Services (STU002012) Description This position is in the Academic Building DUTIES Answers IT Service Desk phoneProvides data entry for User Support Services using an online help desk ticketing systemGreets UHD students, faculty, staff, and guests in assigned areasProvides first-tier technical support to UHD students, faculty, and staffPerforms opening and/or closing procedures as defined for assigned areasOther duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES Knowledge of and experience working with a variety of wireless devicesBasic software and hardware troubleshooting experience, End-user supportQualifications Must be a current UHD studentMust have prior customer service experienceAbout University of Houston Downtown Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation's fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university.
UHD has one of the lowest tuition rates in Texas and offers various programs across multiple colleges.
UHD is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.
The University of Houston is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply. Required Attachments by Candidate: Resume
University of Houston-Downtown
One Main Street
Houston, TX 77002
713-221-8000

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