Front Office & Guest Services (Hospitality & Tourism)
Casual/Vacation
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
At EVT, we're the shakers and the Daymakers.
The experience creators.
The possibility makers and opportunity takers.
We aim to make a positive impact on our people, communities and environment, every day.
About Ode Hotels
Ode Hotels are stories to stay in.
The kind of places that are part of something bigger.
That's the beauty of old buildings: they beckon you to read between their lines.
As time goes by, community and culture leave their indentations, and guests leave wanting to come back.
Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About Harbour Rocks Hotel
Seamlessly blending heritage-listed charm with contemporary design, Harbour Rocks Hotel offers 5-star luxury in the heart of The Rocks precinct.
Join our team and play a pivotal role in crafting unforgettable guest experiences.
About the Role
Harbour Rocks is seeking an experienced casual Night Auditor to ensure smooth operations and accurate accounting after dark!
Reporting to the Front Office Manager, the Night Auditor will oversee the hotel's overnight financial and guest service operations.
Responsibilities include:
Conduct complete and accurate audits of all daily revenue postings, adjusting as necessary to ensure accurate reporting and compliance with accounting standards.
Support the front office team by assisting with guest inquiries and providing guidance to other departments when needed.
Anticipate and address guest needs to ensure a positive guest journey, providing exceptional service at every interaction.
Verify and update reservations details for in-house guests, ensuring room rates, dates of stay, and payment authorizations are recorded accurately.
Maintain property safety and security standards throughout the night, ensuring smooth hotel operations.
Prepare and distribute essential reports and maintain weekly and monthly hotel statistics for management review.
Assist with processing management accounts and reconcile any end-of-day variances in revenue postings.
Skills & Experience
Previous experience using Opera Cloud or similar PMS.
Proven previous experience in a similar role in a similar or larger property.
Excellent communication, interpersonal and time management skills.
Excellent grooming and presentation standards.
Strong financial and analytical skills with a high level of computer literacy.
Have a good knowledge of security and emergency procedures and manage the instigation of these if required to do so.
If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts at EVT Careers .
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