Ndis Coordinator

Ndis Coordinator

Just Better Care Townsville


Ndis Coordinator


Details of the offer

Job Description

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. We are currently looking for a community based NDIS Coordinator to join our QLD team. Join a growing national network where you can make a difference and practice your values in a positive, friendly and flexible work environment.
The role:
This role is an office based position but will entail travelling between customer’s homes and providing individual and personalised support to customers in accordance with their support plans. Staff will perform an integral role in ensuring services are delivered to customers ethically, honestly and working within the framework of the Governing Body. The coordinator is responsible for coordinating the delivery of services using a team of community support professionals. The role involves liaising Support Coordinators and customers to ensure services are provided in accordance with the customer’s assessed needs and support professional’s availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.
Duties and responsibilities may include:
Develop and manage customer services, including but not limited to schedules, service planning, intake documentation, ongoing quality assurance, confirmation and short notice placements and cancellations
Prepare and transmit schedules for customer services to support professionals
Verify allocation of support professional against customer service schedules
Assess, coordinate and monitor the relevant needs of individual customers and families in an ongoing and systematic way
Meet the specified and appropriate standards for the delivery of customer services
Ensure the ongoing development of flexible and innovative services through continuous improvement
Provide supervision, support and direction to staff
Ensure that a quality service is provided to people we support
Manage day-to-day activities of the service
Monitor the implementation of individualised plans for customers
Ensure that the rights, interests and needs of people we support are addressed effectively
Understand and respect the people we support linguistic and cultural diversity
Comply with all Just Better Care’s policies and procedures

What you will need:
Minimum Certificate IV in Individual Support, Disability Services or Community Services (essential)
Current CPR / First Aid Certificate
Current and satisfactory Criminal Record Check
Current and satisfactory Federal Police Check, NDIS Worker Screening & Working with Children positive notice Card
Current Australian Driver’s Licence
Reliable, registered and insured vehicle (comprehensive insurance is essential)
Smartphone with internet access

Demonstrated high level awareness of issues affecting the disability, aged care and community health sectors
Experience in providing services to customers including assessment and monitoring processes
Previous customer service coordination experience in the Disability / health / aged care, community services sector
Proven relationship management with all internal and external stakeholders
Registered Nurse would be advantageous but not essential.

What we offer:
Flexible working hours to suit your lifestyle
Ability to work independently and close to home
Training & professional development opportunities (including free access to online learning tools & programs)
Access to our free Employee Assistance Program
Staff recognition programs
Ongoing support from friendly, local office based team

Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today. Possible starts with you.


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