Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.
So, what's the job? You'll provide comprehensive administrative assistance to the agency and distribution sales teams, ensuring smooth daily operations and timely execution of tasks.You'll manage outbound communications, maintaining strong relationships with key clients and travel agents through calls, emails, and proactive account management.You'll handle policy-related tasks, including premium adjustments, waivers, VIP policy issuance, and resolution of inquiries with precision and attention to detail.You'll identify opportunities for agent training and coordinate virtual sessions, while leading the onboarding process for new agents, ensuring they are accredited and integrated.You'll generate detailed sales and revenue reports, track KPIs, and provide insights into market trends and competitor activities, supporting data-driven decision-making.You'll manage agent profiles in CRM systems, ensuring up-to-date records, and coordinate materials for local expos in collaboration with internal teams to maximize impact.You'll drive the implementation of technology solutions to enhance operational efficiency and streamline processes across the sales function.And what are we looking for? You'll have a proven track record of analysing customer satisfaction, business performance, and using data to drive insights and improvements.You'll have familiarity with the travel and insurance industries within Australian markets is advantageous, along with a solid understanding of sales processes from start to finish.You'll bring strong written and verbal communication abilities, paired with highly developed interpersonal skills to effectively engage with internal teams and external partners.You'll demonstrate exceptional time management and organizational skills, with the ability to juggle multiple priorities and meet deadlines in a fast-paced environment.You'll be proficient in using Microsoft Office (Word, PowerPoint, Excel, Outlook), with experience working in CRM databases and handling large customer data sets.So, why choose us? We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth: We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community: We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us: We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Diversity and inclusion: We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together!
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