Location: Sydney and Brisbane
Duration: 12 months contract with possibility of extension
Pay Rate: $46/hour + super
Working Hours: 7.5 hours/day, 37.5 hours/week
Hybrid working arrangements
Our global client in the insurance industry is seeking a Motor Claims Consultant with exceptional customer service skills for a temporary contract role.
This position offers genuine work-life balance and a supportive team environment.
In This Role, You Will: Manage and administer new claims, liaising with customers, repairers/suppliers, and other parties.
Undertake technical claims administration, including gathering information, claims determination, preparing correspondence, calculating settlements, and processing payments.
Assist the Divisional Manager with the preparation, monitoring, and analysis of claims data.
Identify and pursue all opportunities for recovery.
Monitor outstanding claims using a diary system to ensure prompt settlement in line with internal procedures, policies, and GICOP requirements, meeting quality assurance and service standards.
Build and maintain strong rapport with internal and external customers and stakeholders, including Trust Administrators, Fund Managers, Repairers, and Assessors.
Provide claims support and information, working effectively within a team environment.
What's In It For You?
Leading training and development program.
A professional environment where your career path is valued and supported within our global organization.
A great team environment with energetic and supportive colleagues.
Genuine work-life balance.
We Would Like You to Have: Preferable experience in end-to-end motor claims.
Knowledge of the recoveries process.
Excellent communication and interpersonal skills.
Strong decision-making abilities.
Ability to work well within a team and independently.
Understanding of covers and policy wordings.
Capacity to recognize trends and anomalies in claims data.
Attention to detail.
To Apply: In order to be considered, applicants are required to hold Australian Citizenship or Permanent Residency.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 02 9200 3683 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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