Mobility HQ - Customer Care & Sales Administration It is the paramount duty of our Customer Care & Sales Administration Representative to ensure that customers are helped in a prompt, supportive and friendly manner at all times with a view to making sales and cementing relationships so that we become and remain their 'provider of choice'. We are seeking a dynamic and customer-focused individual to join our team as a Mobility HQ - Customer Care & Sales Administration Representative in Geelong VIC
on a 6 month Fixed Term Contract on a Full Time
basis. Key Tasks & Responsibilities:
Work with customers to find what they want, create solutions and ensure a smooth sales process. Find new sales leads through business directories, client referrals, etc. Liaise with customers by email, telephone and live chat in a professional, friendly and courteous manner and handle their sales enquiries promptly and efficiently within the outlined parameters. Ensure our CRM database is segmented effectively for targeted marketing activities. Regularly participate in product training to gain a high level of product knowledge thereby achieving customer's needs more efficiently. Take ownership of continuous improvement of performance. Attend any relevant training as organised by the manager and seek opportunities for cross-training with other Customer Service staff. Participate in the smooth operation of the Internal Sales Team, ensuring Safety and Safe Work Practice at all times and abide by the Company's Safety Guidelines. Meet Aidacare's requirements and standards in the delivery of exceptional service to all our internal and external customers, which may involve liaising with other functional areas to resolve issues relating to the performance of the Internal Sales Team or on customer queries. Assist in achieving productivity and quality goals that are in line with the business plans and ensure that Customer Service levels meet Aidacare's goals and objectives. Understand and use the computer system involved in the sales process. Understand and properly process the documents involved in the sales process and ensure the paperwork is neat, tidy and readable. Manage tasks specific to specialist areas of Sales and Customer Service. Carry out extra duties when instructed by management. Learn and follow the set Quality Management System procedures. Dress appropriately as per management instructions. Keep your work station clean and tidy on a daily basis. Follow the instructions given by your manager and collaborate with members of staff to form a strong team in the Service of our Customers.
Company Standards:
These are standard requirements for all employees. Quality Management System:
Ensure the company's activities are conducted in accordance with the Company's Quality Management System to the Standard ISO 9001:2015. WHS and Environment:
Ensure compliance with Work Health Safety requirements and work with management and staff to minimise adverse impacts to the environment. Policies and Procedures:
In conjunction with your Employment Contract, read and become familiar with the Aidacare Staff Handbook. Ensure compliance with the Company's Policies and Procedures relating to this role, and to employment with Aidacare in general. Aidacare is one of Australia's largest Healthcare Equipment and Service providers. Aida is the Latin word for 'helper' from which the English word 'Aid' is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers. Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. #J-18808-Ljbffr
