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Microsoft Returns Officer

Microsoft Returns Officer
Company:

Datacom


Details of the offer

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
The Role
As Microsoft Returns officer you’ll work with our customers to remedy faults or errors and get them back up and running asap. This is a part time role at 25 hours a week – ideal to fit around study or care commitments!
What you’ll do:
Interacting with the client reporting faulty or failure with their purchased Microsoft device or accessories
Inputting of warranty information into the Microsoft Portal and Filemaker (or equivalent system)
Arranging courier services to collect the damage/broken device
Replacement of Microsoft devices or accessories as required
Returning broken devices back to Microsoft
Responsible for the new/replacement or repaired device back to the client
Ensuring information in the required systems meets audit requirements
Process all repairs from the previous day’s courier before collection
Communicate with client as soon any processes are changed or issues arise which may cause delay
Updating daily status of returns to the relevant Account Manager, i.e. MS Repairs, stock levels, items in transit
What you'll bring
This will suit someone with experience in a hardware technical support role who is looking to grow their engineering skills in a fast-paced commercial environment.
You’ll have:
A good understanding of Microsoft services, industry practices and products
Excellent interpersonal communication skills, you need to be interested in technology and be driven to learn about more
Excellent communication skills, written and verbal
A need for flexibility, both in relation to working and in meeting the requirements of the position
Why you want to join us
At Datacom we believe that doing good, is good for business. We've maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘proving the promise' and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!


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Requirements


Knowledges:
Microsoft Returns Officer
Company:

Datacom


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