Member Support Officer, Nsw/Act

Posted: 06/11/2024

Closing Date: 17/11/2024

Job Type: Permanent - Full Time

Location: Sydney CBD

Job Category: Education & Training

**About the RACP**
The Royal Australasian College of Physicians ('RACP') connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

**Our Values**
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

**Why Join Us?**

Our 3-2-1 Hybrid Working model:

- 3 days from anywhere in Australia or Aotearoa New Zealand per week,
- 2 days from an RACP office location per week,
- 1 of the two days per week in office spent with your team.
- Support a professional membership
- Weekend and evening work required

This role sits within the College's Member Engagement & Support Department which develops and fosters positive and mutually supporting relationships between the College and the Fellowship across Australasia. The Member Support Officer (MSO) provides practical, on the ground, member services across Australia and New Zealand including (but not limited to); training and advice on the RACP education programs, Continuing Professional Development (CPD) program and Supervisor Professional Development Program (SPDP); coordination and logístical assistance for local meetings and events; and general member support functions.

Some of the MSO's responsibilities include:

- Providing advice and support to Fellows, supervisors, Directors of Physician Education and trainees on the RACP education programs within NSW and ACT
- Promulgate and support Fellow engagement in the Colleges CPD program
- Provide coordination and logístical support for the College's SPDP program
- Prepare, coordinate and facilitate Physician Readiness for Expert Practice (PREP) training activities including workshops and PREP information sessions for members
- Support the key state office activities and events for members; e.g. Advanced and Basic Trainee Forums
- Act as an on-going communication channel between Member Engagement & Support and local membership

**Desired Skills and Experience**:
To be successful in the role, the incumbent will possess the following skills and attributes:

- Relevant qualifications or equivalent experience in a member services organisation
- Current drivers licence and own car
- Effective written and oral communication skills
- Experience providing high level member services and support
- Ability to facilitate training workshops
- Demonstrated ability to work collaboratively with members from different parts of an organisation/service or business
- A commitment to professional customer / member service
- Ability to prioritise and manage deadlines
- Recognition of requirements for confidentiality
- Demonstrated high level skills in managing stakeholder expectations in a complex environment

**To apply, submit your CV by 17 November 2024