Medical Administration (Healthcare & Medical)Full timeAbove Award Rates + NFP Salary PackagingWe are delighted to be recruiting a fulltime medical administration professional to join our passionate and committed team, providing high-quality healthcare to the community!At a community level, we provide health education and research to advance the understanding and value of integrative medicine, to promote health literacy, early intervention and improved disease management at a population level.About UsThe National Institute of Integrative Medicine (NIIM) is a not-for-profit health organisation. We bring together education and research in Integrative Medicine, as well as facilitating our clinical practice at the NIIM Clinic based in Hawthorn. To learn more about us, watch our video below and visit our website.At the heart of NIIM there are four core values:RespectIntegrityCareCourageThese values guide everything we do at NIIM and direct us towards our mission to 'Empower People and Transform Healthcare'.The RoleThis is a critical team-based role responsible for ensuring the smooth day-to-day operations of NIIM clinic.Based in Hawthorn, you will report to the Practice Manager - NIIM and be responsible for providing high-quality medical administration (including reception), exceptional customer service and general all-around admin support to patients, and practitioners (GPs and Allied Health Professionals).Key requirements of the role include:Answering the phones, attending to enquiries and scheduling medical appointmentsAssisting practitioners with a range of administrative support including billingsResponsibility for handling confidential information and medical recordsProviding exceptional customer service to patients and practitionersTaking responsibility for improving the patient experience survey results by providing friendly and professional customer service and careBeing committed to continuous improvement for systems and processesWorking collaboratively with all stakeholders (patients, practitioners and colleagues)Taking initiative, being proactive, innovative and committed to high-quality outcomesTo be successful for this role, you will have:A minimum of 3+ years' medical administration, including reception experienceMeticulous attention to detail, exceptional organisational, planning and multi-tasking skillsThe ability to coordinate competing prioritiesHigh-level interpersonal, written, and verbal communication skillsAbility to work collaboratively across multiple stakeholder groupsKnowledge of Medicare, DVA and proficiency with MS Office (Best Practice desirable)A passion, knowledge of or interest in integrative medicine (favourable)Benefits of working with NIIM:NFP Salary Packaging offered (can significantly increase your take home pay)Join Australia's largest integrative health organisation providing high-quality healthcareWork with progressive-minded peers helping people improve their health & wellbeingAccess to Employee Assistance Program (EAP)Discounts to supplements, herbal formulations and natural products from NIIM's dispensaryFree attendance to NIIM medical education seminars and webinarsEnjoy employee benefits from NIIM's Corporate PartnersWork close to parks, cafes, supermarket and more - a vibrant cafe and shopping communityHawthorn train station and tram stop within a 2-min walk (NIIM is located opposite to Hawthorn Train Station and the Tram from Flinders St, Melbourne)If you are customer-centric, creative, unflappable, value making a positive and impactful contribution towards a rich and positive environment, and your values align with NIIM's, this role is for you. Apply now!To request a position description, email ******. Apply through SEEK. Please attach a resume and cover letter outlining how you meet the key criteria.Please Note:There is an opportunity for an immediate start for the right individual (individuals with the skills and experience to successfully undertake the requirements of the role). We will be conducting interviews as suitable applicants are identified.
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