Live Chat Agent

We are seeking a customer-oriented Live Chat Agent to join our support team. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer satisfaction.
Key Responsibilities:Customer Support:Provide prompt and professional responses to customer inquiries via live chat.Address customer issues, questions, and concerns efficiently and effectively.Guide customers through troubleshooting processes and provide step-by-step assistance.Problem Resolution:Identify customer needs and provide appropriate solutions or escalate issues to higher-level support when necessary.Ensure all customer interactions are logged and documented in the CRM system.Product Knowledge:Maintain a thorough understanding of the company's products, services, and policies.Provide accurate information and recommendations to customers based on their needs.Customer Relationship Management:Build and maintain positive relationships with customers by delivering excellent service.Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.Team Collaboration:Work closely with other support team members to ensure seamless service delivery.Participate in team meetings and training sessions to stay updated on new products, services, and support processes.Feedback and Improvement:Gather customer feedback and report common issues to the team for continuous improvement.Suggest enhancements to live chat support processes and tools to improve efficiency and customer satisfaction.Qualifications: High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
$40,000 - $50,000 per year