Help Desk & IT Support (Information & Communication Technology)Are you ready to take your technical expertise to the next level? Are you passionate about designing, implementing, and troubleshooting complex IT solutions? Maybe you are a master mentor who loves helping your Level 1 & 2 team members!? If so, we want to hear from you today!Why Join Queensland Computers…A fun and engaging culture where we empower their people's individualityCompetitive salary and benefits package ($100K - $130K)Opportunities for growth and developmentDynamic and collaborative work environmentMake a real impact by contributing to cutting-edge IT solutionsBundaberg, QLD or Sunshine Coast, QLD locationsRegular travel to their head office in Bundaberg, QLDWhat you'll be doing... As a Level 3 Solutions Engineer, you will play a crucial role in designing, analysing, implementing, and troubleshooting complex IT solutions for SMB, Education and Government clients. You will work closely with the service delivery team, account managers and fellow project managers, to ensure the highest level of service quality and customer satisfaction. If you are energetic, honest, willing to learn and open to feedback you might be a match for us! APPLY NOW!This role is available in either the Sunshine Coast or Bundaberg (preference), we are looking for a staff member that is happy to come to the office to mentor and collaborate with teammates.What you'll bring…Expertise in various IT domains such as networking, security, cloud, storage, virtualisation, backup, and disaster recoveryAbility to work independently and as part of a team, managing multiple tasks and prioritiesStrong communication skills, both technical and non-technicalKnowledge of IT service management frameworks such as ITIL, and project management methodologies such as Agile and WaterfallAbility to demonstrate leadership, creativity, and a customer-centric focusKey Responsibilities...Design and implement advanced IT solutions to meet client requirements.Provide expert-level support and troubleshooting for complex technical issues.Collaborate with clients to understand their business needs and develop customised solutions.Lead technical projects from inception to completion, ensuring timely delivery, risk mitigation and high-quality outcomes.Prepare internal and client-facing documentationMentor and support junior engineers and other team members, fostering a culture of continuous learning and improvement.Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.Working closely with Head of Service to facilitate customer outcomes.Our Tech Stack includes...Microsoft 365 including Entra ID, Intune, SharePoint and TeamsUCaaS and Teams CallingNice to have…Familiarity with the ConnectWise Platform, specifically PSA, CPQ and RMMClient experience certifications, for example, Helpdesk HabitsLeadership and Training skills.Experience within a Managed Service Provider environmentQualifications/ Requirements...Full working rights within AustraliaBachelor's degree in Computer Science (desirable but not required), Information Technology, Cybersecurity or related field experience5+ years of experience in a similar roleProven track record of successfully leading technical projects and delivering high-quality solutionsIf you're ready to take your career to the next level and join a team of passionate professionals, apply now to become Queensland Computers the areas fastest growing MSP as their Level 3 Solutions Engineer.
#J-18808-Ljbffr