Level 2 Service Desk Technician

About Our Client Our client is a well regarded Government body in Brisbane's CBD. Due to an internal promotion, a vacancy has been created within their highly collaborative IT department. Our client are a values driven organisation who place a high value on development, respect, integrity and teamwork. Job Description The role will involve the following; Support approved software packages (e.g., electronic lock & security systems, surveillance systems, digital signage, user security integration)Assist with data exporting, importing, and ID card productionPreparing reports aligned with internal Government processes & standardsTroubleshoot and support approved internet security measuresManage and cultivate business relationshipsDay-to-day service desk operations, triaging & escalating tickets through the organisation's ITSM toolBase level networking - cabling, switching & routing The Successful Applicant Selection criteria will include; Prior experience in a Queensland Government body is desiredExperience with Service Desk Plus ticketing softwareExcellent interpersonal communication skillsAbility & proven success working in a teamExperience in the following technologies will be highly regarded: Office 365 E5 Application stack, Active Directory, Azure Active Directory, Azure, Exchange, SharePoint, Intune, ZScaler, troubleshooting of iOS and Android devices What's on Offer What's On Offer? An immediate startHighly collaborative work environmentOpportunities for growth & developmentCompetitive starting pay rateHigh likelihood of contract extension
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