Level 1 Service Desk Engineer

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Recruitment Specialist at Citation Group (Formerly FCB)At Citation Group, we believe in empowering our employees to thrive both personally and professionally. Our values are foundational to who we are, what we do, and how we act. When you join our team, you'll experience a workplace that values you as an individual and invests in your future, including coaching, mentoring, development opportunities, and career pathways. We focus on growth, investment, and service excellence. We don't micromanage – we empower, support, and innovate.
We've been recognized as an Employer of Choice for 8 consecutive years. We promote flexible working arrangements to help our people succeed and bring their best selves to work.
Our incentive programs are varied and include rewards like a trip to Bali! We offer all standard leaves, up to 12 weeks of paid parental leave, community service leave, and an extra day off for your birthday.
We're in a growth phase. If you're ready to thrive in a fast-paced, high-performing environment and be rewarded for it, we want you to join us on this exciting journey.
What will you be responsible for? This role is part of the Operations and IT team, reporting to the IT manager. You will be the first point of contact for colleagues and assist with day-to-day IT issues.
Your responsibilities include:
Providing Level 1 support and escalating to Level 2 when necessaryLeading employee onboarding and offboarding processesMaintaining Citation Group's asset registerManaging the ticket system, escalating tickets, and updating colleaguesCoordinating the implementation of new solutionsMaintaining and updating IT documentationConducting regular checks on AV hardware to ensure proper functioningWhat we are looking for? We seek individuals with excellent collaboration and communication skills, who are passionate, resilient, and bring a positive attitude daily.
Minimum 12 months experience in a Level 1 support roleExperience supporting Windows, Macs, printers, Android, Apple OS, and AV solutionsExperience supporting SharePoint and OneDrive as corporate solutionsExperience with Cloud solutions including O365 and AzureBasic understanding of network protocolsAbility to think creatively and independently to produce optimal solutionsWho are we? For over three decades, our purpose has been to help build safer, more sustainable, and successful businesses that support the Australian and New Zealand economies. Our team offers expertise in HR advice, workplace law, safety, migration solutions, HR software, ISO, and NDIS certifications.
Citation Group has experienced rapid growth recently and aims to triple in size through organic growth and acquisitions, backed by our UK parent company and private equity investment.
Learn more at steps? Click the Apply button with your updated CV.
Note: Recruitment agency applicants will not be considered. Applicants must have valid, unrestricted work rights for Australia.
Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer Service and Information TechnologyIndustriesProfessional Services
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