THE WORK: Are you ready to kickstart your career in a dynamic and innovative environment? Join our Oracle team where you'll have the chance to make a real impact! As a Junior Technical Business Analyst, you will assist in analyzing business needs, learning the technology to be able to resolve tickets, and providing data-driven insights to enhance our Oracle applications. This role is ideal for recent graduates with a degree in Human Resources, Finance, or a related field who are eager to develop their skills in a collaborative environment.
Key Responsibilities: Ticketing: Monitor and prioritize incoming support tickets. Collaborate with cross-functional teams to ensure timely resolution of issues. Escalate complex tickets as necessary. Data Analysis: Analyze ticket data to identify patterns, recurring issues, and propose areas of improvement, as appropriate, for discussions with client teams supported by experienced Accenture staff. Prepare reports and dashboards to communicate findings to stakeholders. Process Improvement: It's critical to adhere to ticket management processes. Work with stakeholders to recommend and implement process enhancements based on ticket analysis. Assist in developing best practices for ticket management and resolution and propose process improvements (if any). User Support: Provide first-level support for users by addressing common issues and inquiries. Document solutions and update knowledge base resources for future reference. Stakeholder Collaboration: Liaise with Oracle as vendor and other stakeholders to understand system functionalities and user needs. Liaise with technical teams on issues that require and develop Oracle fix. Gather and document user requirements for system enhancements or new features. Qualifications/About You: Bachelor's Degree in Finance / Economics / Accounting / HR, or a related field. You have a strong interest in Technology and are excited about how you can merge technology and user experience to create amazing customer experiences. You're proactive and ready to tackle challenges head-on, learning from every experience. You have strong written and verbal communication skills and can present confidently in front of clients, both in person and virtually. You understand that sometimes things don't go as planned, and you are able to adapt and cope with challenges. Nice to have: Double degree in Business (HR, Finance) including Information Technology. Familiarity with Oracle applications is a plus. You're passionate about enhancing customer experiences and believe you can make a difference! Benefits of working at Accenture: Learning & Development: Access to Oracle Learning & pathways for certification 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. Certified as a Family Inclusive Workplace Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people. We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
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