General/Business Unit Manager (CEO & General Management)
Full time
Wanted: A Contact Centre Maestro with a Magic Touch
I am on the lookout for a true game-changer.
If you've got leadership high kicks, a knack for delivering strategy, and the ability to vibe-check a room like Ted Lasso, this gig is for you.
This isn't just about running an outbound contact centre.
It's about creating a space where 300 people (200 in Perth, 100 in Manila) feel energised, empowered, and ready to deliver their best every single day.
What You'll Be Doing I have the full JD but I am not looking for someone who ticks the JD boxes, I'm looking for a special kind of someone, a unique person who makes people feel special and can fill a room by just being in it.
I will cover off the main bits of what your days will look like, and then we can dive into the detail when we meet.
Big Picture, Big Heart : Lead 3-4 direct reports while overseeing two unique floors.
One handles "quick wins" (think triage phone calls), and the other focuses on brokering longer term relationships.
Your job?
Make sure it all hums like a finely tuned orchestra.
Boost the Energy : You'll create an environment where performance soars, people feel valued, and everyone shows up because they want to, not just because they have to.
Stay on Track : You'll know when things are clicking and when they're not.
When the latter happens, you're not afraid to try something new to hit targets.
Innovation?
It's your middle name.
Channel the Culture : Represent a company ethos that blends care, integrity, and purpose.
Keep it Compliant : This is a highly regulated industry, so sales methodology, compliance, and doing things by the book are non-negotiables.
What Makes You Stand Out A Natural People Person : You genuinely care about your team, whether they're fresh-faced graduates or seasoned professionals.
You get why they're here, and you know how to keep them engaged.
Emotionally Intelligent Leader : You've got a radar for room dynamics and can quickly sense if things are off.
Pivoting?
Easy.
Strategic and Hands-On : You see the big picture but aren't afraid to roll up your sleeves when needed.
Sales Savvy : With an eye for great sales practices, you can drive outcomes that make a real difference.
Dollars & Sense: A background in financial services is preferred.
Why This Role?
This isn't about fixing a sinking ship—it's already cruising.
Your mission is to take it to new heights.
Whether it's mentoring your team, shaking up strategy, or leading with integrity, you'll leave your mark on an operation that's all about care and results.
Does this sound like your calling?
Hi, I'm Jodie, and I will be recruiting this role.
As much as I want to find the person that can walk the walk and talk the talk, it's mostly about continuing to make this client's company something uniquely special.
Think you've got what it takes?
Send me a cover letter sharing one of your secrets to creating great people and teams.
No cover letter, no dice—it's all in the details, right?
PS: If you've got that perfect mix of cheerleader, strategist, and innovator, this is the role for you.
Let's chat—you might just be the magic we're looking for.
Your application will include the following questions: How many years of people management experience do you have?
What's your expected annual base salary?
On a Friday you feel that the team has been a bit flat, what do you do?
What's your idea of fun at work?
Have you worked in a multicultural and multigenerational business and what did you love most about this?
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