For over three decades, Cooke & Dowsett Plumbing Group has proudly served the construction industry, delivering exceptional service on some of the most iconic projects in Australia and New Zealand. Established in 1992 from humble beginnings, we have grown to become synonymous with quality and excellence, successfully tackling our customers' most challenging projects.About the Opportunity:We have recently secured a number of exciting new projects and are expanding our team and seeking an IT Systems Support Specialist who is passionate about driving systems efficiency and delivering outstanding support across our internal systems.Why work for us?Job security - permanent full time position in a well established and growing businessFantastic culture - social events, supportive team, training and development focusEmployee Assistance ProgramWho are we looking for?Proven experience in IT helpdesk or systems support, preferably in a corporate setting.Strong understanding of ERP systems with experience troubleshooting and resolving system issues.Excellent communication skills, capable of supporting executives and liaising with vendors.Demonstrated experience with data extraction and formatting.Ability to manage documentation effectively and train teams on new processes.About the role:Provide helpdesk support for internal ERP and systems.Address IT support tickets related to ERP, systems, and infrastructure.Conduct daily systems analytics to maximize effectiveness and troubleshoot issues.Update internal documentation as needed to reflect changes in processes or systems.Respond to questions and concerns from managers and executives with research and recommendations.Maintain a centralized repository of process maps and user manuals.Perform data extracts and formatting to support various business needs.Track project progress against approved plans and provide updates to key stakeholders.Conduct team meetings to discuss project status and address any roadblocks.Prepare training materials and conduct training sessions for Operations teams on new processes.Gather insights into ongoing operational issues and document potential areas for improvement.Create and modify reports in multiple systems as needed to support business needs.Liaise with vendors and third parties to address solutions related to system performance.Gather feedback from training sessions to enhance future training content.Review and analyze business processes to identify improvement opportunities.Develop a report summarizing findings and recommendations for business enhancements.Lead post-implementation reviews to measure outcomes against project scope and document lessons learned.Participate in the Cooke & Dowsett Performance Review & Planning process, completing self-assessments and setting personal goals.Evaluate new tools and technologies that could enhance systems and processes.Ensure adherence to WHSE and QA compliance standards across all deliverables and processes.Review and refine reporting processes based on stakeholder feedback and changing business needs.CDPG is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve.As a diverse employer, we encourage and support applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQIA, people with a disability, people who are disadvantaged and people from culturally and linguistically diverse backgrounds.
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