Be part of a busy and growing company Great benefits and access to staff discounts Monday - Friday (No weekends) About Auto Parts Group (APG): APG aspires to be Australia's leading independent supplier of genuine and aftermarket replacement parts, for the automotive repair industry.
You'll be joining an organisation that prioritises its customers and focuses on operational excellence with a supportive and engaging team environment.
About the role… We have an exciting opportunity for a full-time permanent IT Support Officer to become part of our dynamic and expanding team situated in our Head Office located in Virginia, QLD.
The primary role of IT Support Officer is to: Provide desktop IT support to staff and troubleshoot hardware, software, and network-related issues locally or remotely Install, configure, and update hardware and software across the organization Support remote workers by troubleshooting VPN, connectivity, and other technical issues Maintain documentation of IT systems, procedures, and solutions Maintain and manage all IT assets and their records Collaborate with third-party vendors for specialized support and equipment Provide training and assistance to employees on IT tools and best practices Manage user accounts, permissions, and access rights on internal systems Assist in IT projects and contribute to improving IT processes and strategies Working hours are 7:00am to 3.30pm during Daylight Saving time and 7:30am to 4.00pm outside of Daylight Saving.
About you, skills and experience… Experience working in an IT Support Role with multiple disciplines Ability to manage multiple tasks and prioritise effectively Skilled in the use of Jira for IT Service Management Strong knowledge in Active Directory (Users, Groups, Policy) Strong problem solving skills and ability to work independently Proficient in application patching and deployment via SOTI-MobiControl & Intune Experience with asset management & tracking within corporate environment Experience supporting remote handheld devices (CipherLabs, Zebra, Honeywell) Experience supporting office & store printer functionality Experience in M365 service management (Email, Teams & Office Apps) Excellent knowledge of Windows 11 Operating system & corporate applications Excellent Communication and interpersonal Skills.
Benefits : APG Me Day: This is a paid, planned day for our team to use for whatever they want.
Paid Parental Leave: We have newly introduced paid parental leave for all permanent employees.
Training: Full training and ongoing support will be provided with all necessary business resources, tools and technology.
Business perks: You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas.
Events: Regular team catch ups including monthly get-togethers and local awards and Annual Awards.
Wellbeing: Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for you and your immediate family.
Diversity: We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures.
Security: We have been in business for 30 years and continue to get stronger year after year.
Our Team Without a doubt, our most significant investment is in our team.
We recognise that we can only achieve our business goals by attracting and developing the most talented people and giving them the right development and the means and motivation to realise their full potential.
A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals….
And it all starts with you.
Interested… Please click on the " Apply" button and submit your resume.
