Job OverviewWe are seeking an experienced IT Support Manager to provide an efficient and effective IT service for the Diocese. The ideal candidate will possess a strong background in IT support, with a focus on customer service and technical problem-solving. This role requires excellent communication skills and a deep understanding of various operating systems and hardware.ResponsibilitiesServing as the first point of contact for IT support, managing service incidents and requests, ensuring they are resolved in a timely manner and communicating updates.Managing relations with existing IT service provider to ensure that services are delivered to the required standard and within budget.Identifying and managing improvements to IT systems and services including bringing the IT function in house.Troubleshooting and repairing IT equipment and networks within the organisation.Monitoring online security for users and networks and taking appropriate steps to address security breaches if necessary.Editing and updating the diocesan website; helping develop new content for the website; and liaising with the web development company, all in consultation with the Head of Communications.Liaising with Diocesan colleagues to develop and update departmental content on the website.Training other diocesan users in editing and updating the website.Actively sharing website content and events on diocesan social media platforms as agreed with the Head of Communications.Designing, configuring, and regularly updating the SharePoint communication site to serve as a central hub for announcements, resources, and staff updates.ExperienceExperience within an IT Support role, working at 2nd/3rd line or equivalent level.Good technical background with an ability to help non-technical users.Experience managing Office 365 through the Admin Centre, including user and group management, license allocation, and permissions configuration.Experience of using websites and social media to communicate on behalf of the organisation.Good written and oral communication skills.If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Support Manager.This is a hybrid role, with an expectation that you will work in Penrith at least one day per week.To apply, you are required to complete our application form, which and the full role description can be found at this link.Job Types: Full-time, PermanentPay: £39,284.00 per yearBenefits:Additional leaveCompany pensionEnhanced maternity leaveFlexitimeHealth & wellbeing programmeLife insuranceOn-site parkingRelocation assistanceSick payWork from homeSchedule:Monday to FridayAbility to commute/relocate:Penrith: reliably commute or plan to relocate before starting work (required)Experience:SharePoint: 1 year (preferred)Social media management: 1 year (preferred)Microsoft Office: 1 year (preferred)IT support: 1 year (preferred)Work authorisation:United Kingdom (required)Work Location: Hybrid remote in PenrithApplication deadline: 03/12/2024Reference ID: ITSM
#J-18808-Ljbffr