Company DescriptionAt Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 offices worldwide.Turner & Townsend are an independent professional services company specialising in programme management, project management, cost management and consulting across the property, infrastructure and natural resources sectors.Due to significant growth and ongoing delivery success, Turner & Townsend are seeking an IT Support Consultant in Brisbane.Job DescriptionWorking within a small distributed team providing all levels of IT help-desk support, ranging from user admin tasks such as setting up new users, password resets, through to setting up and installing IT equipment at new office locations across the business (local & remote).Overseeing day-to-day running of all IT servers and systems to ensure working effectively (across the enterprise).Call logging & management including regular liaison with IT hardware maintenance provider.Management of IT System – Service Request Database (Help Desk).Work with other members of Group IT to support and develop the Group's IT services.Assist in the development of Technical standards and the delivery of the IT Strategy.Participate in the change Management processes, which includes management of entire lifecycle – from planning, impact analysis to remedial actions.Monitor daily backups, manage asset database and software register.Liaise with the business, building positive working relationships.Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities).QualificationsProfessionally qualified in a relevant field.Experience of CITRIX and/or SQL Servers advantageous.Previous experience of working in a project environment, with active involvement within project life-cycle.Basic understanding of managing asset databases and software register.All round IT support specialist with at least 18 months of hands-on, remote and telephone support.Min-12 months hands-on experience on LAN and/or WAN.Experience supporting a wide range of desktop applications (e.g. MS Office, Project, Visio, etc).Experience of server set-up to include Windows 2003/07 is required.Min of 12 months experience with Lotus Notes on a client and server environment, to include day-to-day support, server admin skills and replication tasks.Strongly customer-focused and confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.Analytically minded, able to break down and understand information.Additional InformationOur inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.Please find out more about us at www.turnerandtownsend.com
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