Apply now Job no: 499215Work type: Full timeLocation: VictoriaCategories: Information TechnologyAs an IT Support Analyst, you'll be the hero behind the scenes, making sure our retail operations run smoothly with a touch of technological magic. From helping colleagues troubleshoot pesky computer bugs to assisting customers with their digital dilemmas, you'll be the go-to guru for all things IT-related.This role is responsible for supporting all our 380 Stores, Store Support Centre and Distribution Centre's to assist with trouble shooting our POS and BOS equipment.This exciting opportunity will see you:Work with the Technology Service Lead to monitor all priority incidentsCoordinate resources to assist with during and afterhours resolutions as requiredLook at consistent incidents and look at ways to improveTesting at store RF unitsReporting of incidents for priority 1 tickets to appropriate teamsComplete new store opening checklistEnsure all issues are logged in our central management systemDaily health checksAbout your experience:IT DegreeExperience in store systems, such as Surefire, Portal, Easy Attendance, POS and BOSClear and concise communications skillsThe ability to work under pressure and at a fast paceHighly motivated and drivenWhat we offer:Hybrid working environment - 3 days in the office, 2 at homeKensington based office close to public transport (tram & train)A supportive and diverse culture. At TRS we care about your wellbeing and are committed to providing a fun, safe and respectful environmentStructured onboarding followed by a buddy support programTeam Member discount for you and an immediate family member (permanent team members)Wage Stream - Supporting financial wellbeing and providing Instant access to your payStructured development plans and training provided to support your career growthPaid parental leave program supporting primary and secondary care giversEmployee Assistance Program - free and confidential professional counselling for work and personal issues for you and your immediate family membersWe are committed to having the Right Team and being One Team - APPLY online now!Advertised: 19 Nov 2024 AUS Eastern Daylight TimeApplications close: 29 Nov 2024 AUS Eastern Daylight Time
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