Apply now Job no: 499215
Work type: Full time
Location: Victoria
Categories: Information Technology
As an IT Support Analyst, you'll be the hero behind the scenes, making sure our retail operations run smoothly with a touch of technological magic. From helping colleagues troubleshoot pesky computer bugs to assisting customers with their digital dilemmas, you'll be the go-to guru for all things IT-related. This role is responsible for supporting all our 380 Stores, Store Support Centre and Distribution Centre's to assist with trouble shooting our POS and BOS equipment.
This exciting opportunity will see you: Work with the Technology Service Lead to monitor all priority incidents Coordinate resources to assist with during and afterhours resolutions as required Look at consistent incidents and look at ways to improve Testing at store RF units Reporting of incidents for priority 1 tickets to appropriate teams Complete new store opening checklist Ensure all issues are logged in our central management system Daily health checks About your experience: IT Degree Experience in store systems, such as Surefire, Portal, Easy Attendance, POS and BOS Clear and concise communications skills The ability to work under pressure and at a fast pace Highly motivated and driven What we offer: Hybrid working environment - 3 days in the office, 2 at home Kensington based office close to public transport (tram & train) A supportive and diverse culture. At TRS we care about your wellbeing and are committed to providing a fun, safe and respectful environment Structured onboarding followed by a buddy support program Team Member discount for you and an immediate family member (permanent team members) Wage Stream - Supporting financial wellbeing and providing Instant access to your pay Structured development plans and training provided to support your career growth Paid parental leave program supporting primary and secondary care givers Employee Assistance Program - free and confidential professional counselling for work and personal issues for you and your immediate family members We are committed to having the Right Team and being One Team - APPLY online now! Advertised: 19 Nov 2024 AUS Eastern Daylight Time
Applications close: 29 Nov 2024 AUS Eastern Daylight Time
#J-18808-Ljbffr