Your SUPER career starts hereAs one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.Sound good? Learn more about us and what we do at awaresuper.com.auYour New RoleAs an IT Service Desk Administrator - Investments, you will play a crucial role in ensuring the efficient operation of our workplace technology environment.You will provide timely, accurate, and high-quality IT support across the Technology function, specialising in the Investments technology needs. This role involves building, deploying, and maintaining workstations, providing mobile device support, troubleshooting complex issues, and ensuring security management.In this role, you will have the below responsibilities:Workstation and Mobile Device Support: Build, deploy, and maintain workstations, and provide advice on user configuration for corporate mobiles and iPads.New Starter Inductions: Conduct inductions for new starters to ensure they are set up for success.Troubleshooting and Configuration: Troubleshoot complex issues escalated to the Service desk - level 2 queue within ServiceNow, and plan and document configuration changes before implementation.Software and Security Management: Maintain, develop, and document workstation software and support processes, deploy software application installations outside of business hours, and ensure all workstations have appropriate security applications and Microsoft patches applied.On-call and VIP Support: Provide on-call support outside of business hours for VIPs as part of a rotating roster.Meeting Room Support: Provide support for all meeting rooms with Microsoft Teams capabilities.How do you exceed our expectations?As our ideal candidate, you will bring a combination of technical expertise, customer service skills, and a proactive attitude to the role and our team.You will have:Technical Proficiency: Around 3-5 years of experience in a fast-paced Technology Service Desk environment, with strong knowledge of Windows 10 administration, Active Directory, Office 365, TCP/IP, VOIP, Video Conferencing, and basic networking principles.Experience with Apple Products: Familiarity with Apple products such as iPhones and iPads.Exceptional Customer Service Skills: Excellent customer service and stakeholder management skills, with the ability to communicate effectively and in a timely manner to a diverse range of audiences.Experience with IT Service Management Tools: Proficiency in using IT Service Management tools such as ServiceNow is essential.Attention to Detail: Ensure that all tickets are updated in a timely manner with relevant notes, and assets are accurately updated in the asset management tool.Employee ExperienceWe understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.Why you'll love working at Aware Super:Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.Work with super humans: You'll work hard and innovate, but also have some fun along the way.Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.The Aware Super differenceAt Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
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